Data Analyst at HSBC Global Banking and Markets
Jan 2013 -
• Responsible for Grouping and validation of customer data within systems, allowing site instances of the same Legal Entity records to be grouped under a single unique Global Customer ID. • Executing unbiased external research on corporate structures in order to support internal decision making analysis where entity conflicts arise.
Customer Service Executive at HSBC Global Banking and Markets
Dec 2008 - Jan 2013
• Send requests to the back office on behalf of customers and even process requests over phone depending on the support boundaries. • Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the quality standards and work processes and thus managing cost-effective operations.