I'm Wayne

Kolkata Area, India

About Me

Data Analyst at HSBC Global Banking and Markets

Communications Management Data analysis 360 Feedback Interviewing Skills Confidence Building

Work Experience

Data Analyst at HSBC Global Banking and Markets

Jan 2013 -

• Responsible for Grouping and validation of customer data within systems, allowing site instances of the same Legal Entity records to be grouped under a single unique Global Customer ID. • Executing unbiased external research on corporate structures in order to support internal decision making analysis where entity conflicts arise.

Customer Service Executive at HSBC Global Banking and Markets

Dec 2008 - Jan 2013

• Send requests to the back office on behalf of customers and even process requests over phone depending on the support boundaries. • Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the quality standards and work processes and thus managing cost-effective operations.

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Push pixels...
Shovel coal into server...
Create mockups...
Defend the wall...
Draft storyboard...
Disrupt an industry...
Achieve profitability...
Become a unicorn...
Become Batman...