Vishwadharmi K Sharma

SVP, Head Quality - Global Product Development, Temenos

Bengaluru, Karnataka, India

Summary
Program Delivery Management Contract and Risk Management Delivery Operations CMMI ISO Continuous Improvement
I am a seasoned, results-oriented business leader with 24 years of experience specialising in Delivery Risk and Quality Management.
Enjoy analyzing business problems faced by Global corporations, developing key strategies and executing those using process and technology solutions to drive improvements in margins and industry standings.

Currently, I am Head of Quality, Global Product Development at Temenos, responsible for driving Quality improvement initiatives across all of Temenos Product suite. Have earlier worked in Global Corporations like CGI, Accenture, Cisco and Zensar.
Have International work experiences across across UK, Europe, USA and Australia for Financial Services and E-Learning clients essaying roles in Solution Delivery, Client relationship and multi-site Project Mgmt.
Starting off as a Campus-recruited fresher, I have thoroughly enjoyed my 10 years "in the trenches" programming, building, testing and implementing bespoke / packaged business solutions for Global and local Clients.
I hold an MBA in Operations Mgmt with an Engineering degree in Electronics, am a Lead auditor on multiple ISO standards and have managed / participated in multiple CMMI SCAMPI Appraisals.

My Specialties are:
- Partnering with Executive teams to drive Internal change programmes through multi-disciplinary multi-country collaborations.
- Establishing processes and systems for Proactive Engagement Reliability Governance & Delivery Risk Management
- Collaborating with Certification bodies to bring in appropriate Industry best practices and reduce Delivery Risk
- Change and Transition management
- Nurturing and building teams
- Developing and mentoring leaders
Experience

Head of Quality, Global Product Development at Temenos

Aug 2016 - Present

Drive Quality of the Temenos Product suite partnering with Executive Management, Product Directors, Senior Leaders and R&D with emphasis on Product Quality and Security Assurance. Temenos AG is a market leading software provider that partners with banks and other financial institutions to transform their businesses and stay ahead of a changing marketplace. Led multiple Quality Improvement initiatives involving revamping of Product Security Assurance activities, Harmonisation of product development and testing processes across integrated and acquired entities across Europe, UK and India and Overhaul of the product delivery metrics across Global Product Development. Working closely with Internal Risk and Audit to initiate and lead Remediation programs for key internal items and multiple External Certifications (ISO based and CMMI based) for the India and UK based delivery centres.

Steering Committee Member - Excellence Enablers Forum at Project Management Institute [India]

Mar 2016 - Present

Voluntary work with Project Management Institute. As part of the 6 member Steering committee for the Excellence Enablers forum, focus is to identify critical challenges related to project/program management faced by IT organizations/segment of Industry and Enabling relevant solutions to address those challenges.

Director, Consulting Services at CGI

Mar 2009 - Aug 2016

Essayed Multiple roles in CGI as stated in brief below - Global Service Delivery Management Practice Lead, CGI Corporate [Oct 2015 – Sep 2016] Head - Engagement Reliability Assessment Services, CGI India [Sep 2012 – Sep 2015] India SQA and Delivery Excellence Lead [Apr 2009 - Aug 2012]

IDC FS SQA & Continuous Improvement Lead at Accenture

May 2005 - Feb 2009

=> Strategic QA and Delivery Risk Interventions for proactive risk identification in the Financial Services portfolio across 200+ projects for 65+ Clients (5000+ practitioners). Defined, piloted and implemented initiatives focused on the “No surprises” theme across all verticals (Banking, Insurance, Capital Mkts). => Led a team of 40+ SQAs (peak strength) from Delivery and Compliance backgrounds to ensure Early warnings to Senior Executives and also drive CMMI practice implementation for two successive CMMI Level 5 journeys in 2005 and 2008. Conceptualized and worked closely with the Delivery Mgmt to setup and oversee Service Improvement programs for several Diamond clients of Accenture IDC (BOA, WaMu, Brclys, CS, BNPP, AON, JPMC, LTSB, RSA, UBS, AMEX.. etc). => Piloted and drove a key transformation initiative for the AG Quality team operating model which led to greater delivery ownership and substantially reduced escalations along with cost-optimisation. => Worked with Global Executives to establish and incubate the 10-member Accenture Internal QPI and AD Metrics backbone teams. Led Process Consulting assignments for FS Banking Clients in Italy, Europe. => As an Accenture trained Solution Architect, shaped the solutions for 10+ deals with overall revenue in excess of 20M USD; Developed the content, actively interacted with clients and presented the Process industrialization, Quality and Governance aspects in Sales visits for 30+ large and successful FS deals.

Program Mgmt, Consulting and Technical Development roles at Zensar Technologies

Jul 1994 - Apr 2005

=> Responsible for Software Quality Assurance (SQA), CMMI Practices Implementation and Support for deliveries across 20+ clients in premium ERP skills across 300+ ERP practitioners, Cisco ODC (400+ members) and Merrill Lynch ODC (100+ members) with multiple technologies. Managed a 3 member dedicated SQA team. => Drove Service Improvement culture across the EAS, ML and Cisco ODCs using Contractual expectation matrix accomplishment – Conducted several RCAs for SLA breaches and rolled out Balanced Scorecards => Conceptualised and successfully rolled out the Client Advocacy (CSAT improvement) Program and Estimation Task Force across all units within Cisco ODC (400+ members) Multiple Program and Project Mgmt responsibilities across Solution Delivery, Client relationship and multi-site Project Mgmt for Financial Services and E-Learning clients. About 7 years spent in Onsite Project Mgmt and Technical Solution roles across across UK, Europe, USA and Australia from 1995 till 2002.

Education

MBA Operations at ICFAI University

Mar 2012 - May 2015

Electives: Mgmt of Service Operations; Mgmt of International Operations. Additional Electives: Quality and Productivity Mgmt, Supply Chain Mgmt

Bachelors in Engineering, Digital Electronics at TSEC, Bombay University

Apr 1989 - Apr 1994

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