Global Director, Presales at Freshdesk
Sep 2015 - Present
Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. Our goal is simple: make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses The idea for our flagship product was the result of a bad customer experience thanks to a broken TV. The founders saw a need for a better customer support solution that could help provide better customer experience, and also scale as companies grow. So they started building one. Six months later, in June 2011, Freshdesk won the Microsoft BizSpark Startup Challenge and one hundred days after that we celebrated our 100th customer. In five years, we have grown exponentially. Today we have more than 500 passionate employees globally and Freshdesk helps over 50,000 businesses and organizations around the world offer better, more personal support to their customers.
Business Development Manager & Technology Evangelist at Akamai Technologies
Feb 2010 - Sep 2015
– Managed all phases of the business development cycle, including demand generation, proposal development, scoping and estimation, negotiating Master Service Agreements (MSA) & Statement of Works (SoW). – Established strategy for some of the largest devices manufacturers in the APAC region thus creating partnership. – Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor. – In the highly mature APAC market for connected devise, negotiated Akamai’s first multi-million dollar partnership with a leading consumer electronics company to embed Akamai’s technology. – Evangelised Akamai as a thought leader in the connected devices space by presenting at trade shows and conferences.