Vipul is a result driven and customer oriented professional with an unwavering focus on digital marketing, customer success (from acquisition and engagement to retention), customer relations and sales. He has in-depth understanding of customer management cycle. He is well networked with a proven track record in engaging and maintaining large / growing customer base. Vipul displays exceptional entrepreneurial aptitude with practical exposure to market research, strategic planning of various campaigns, branding, customer success, market expansion and business development. He has to his credit boosting conversion (opportunities into prospects) rates, increasing customer success levels, reducing customer churn, enhancing sales, driving revenue growth and helping organizations achieve bottom-line objectives.
Other key attributes include: He has extensively worked with various start-up's and diverse digital, product firms, recommended strategic solutions to improve customer success and marketing, and built / cultivated trusted relationships with customers, C-Level executives and personnel at all levels.
• Customer Subscriptions Planning ● Customer Segmentation / Activation / Reactivation
• Customer / Account Renewals ● Customer Relationship Management
• Product Adoption • Strategic Partnership ● New Business Partner Acquisition