Sriram Shankar

Vice President - Head of Customer Experience, Myntra | Customer & User Experience Expert | eCommerce, Financial Services | IIM Lucknow & BITS Pilani

Bengaluru Area, India

Myntra

600 /30mins

Short Biography

I have 13 Years of experience in the eCommerce, Financial Services and IT/ITES industries. I have led organisational efforts and teams tasked with delivering superior Customer Experience, Setting up green field operations and Commercialisation of Service offerings. I would be happy to engage on aspects related to Customer Engagement Strategy & Operations, User Experience, Solution Development, Operating Model Design and Transformation, Process Consulting and Risk Management. Industry verticals include eCommerce, Banking, Financial Services, Retail and Automotive industries. I am an Alumnus of IIM Lucknow and BITS Pilani and have continued to be engaged in campus hiring across levels for the organizations that I have been a part of.

Experience

Vice President, Head of Customer Experience, Myntra

Aug 2015 to Present

Vice President, Lead Solution Architect - Banking, Financial Services, Capital Markets and Customer Experience, Genpact

Jan 2010 to Aug 2015

Enterprise Risk Manager, Wipro

Jul 2008 to Jan 2010

Education

PGDM, IIM Lucknow

Jun 2002 to Mar 2004

B. Pharm, BITS, Pilani

Jul 1998 to May 2002

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