Nikhil Shrirao

Senior Director, Operations and Service at Informatics In Context, Inc.

Bengaluru Area, India

US Healthcare Healthcare Analytics Artificial Neural Networks New Product Validation Biomedical Engineering Healthcare IT Artificial Intelligence Operations Strategy Product Management
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A Columbia Business School alumni with over 15 years of experience in HealthCare domain. Worked with multiple startups at various stages in US and India. Worked in various roles and has a rich experience in Customer Service, Leadership, Strategy and Operations. Experience in managing interdisciplinary and cross cultural teams, leading and supporting product development efforts and customer experience management. Domain expertise in Health Insurance, payer and provider side operations and workflows, Medical Imaging and new product development. Familiar with working with startups and expertise in building teams and organizations from scratch.
Jul 2017
Senior Director, Operations and Service at Informatics In Context, Inc.
Mar 2014
Director, Customer Service at Informatics In Context, Inc.

Prior Authorization is one of the most expensive, highly complex and frustrating problems for US healthcare industry. US Healthcare spends more than $50 Billion annually on Prior Authorizations. For Providers they represent countless hours of lost productivity, loss of revenue and adverse effect on patient healthcare. For payers they are a necessary evil. Informatics In Context Inc. (IIC) has developed an automated Prior Auth solution which brings down the cost to the payer and provider by a magnitude, serve immediate actionable responses to the providers and improve patient healthcare, do away with countless phone calls and faxes and hugely increase the acceptability of a Prior Auth within the providers, thus directly affecting both bottom-line and top-line of Payers and Providers. As Director, Customer Service and a core member of senior management team, my responsibilities include setting up a clinical and technical support team, design and implement end to end (pre sales and after sales) customer experience strategies and infrastructure for measuring customer satisfaction, set up measurable goals and help the team achieve these goals. I am also responsible for design and implementation of highly complex and customised product implementation strategies for payers and providers. Along with these, I am part of core team for product innovation which takes strategic decisions on future course for the product, including new features and design improvements.

Jun 2017

Graduated from Columbia Business School

Jun 2016
Started Operations, Strategy and Leadership at Columbia Business School
Dec 2005

Graduated from University of Akron

Aug 2003
Started MS Biomedical Engineering at University of Akron

Specialized in Artificial Intelligence and Neural Network applications in Biomedical Engineering

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