Built brand Hammer and Mop ground up - which was recently merged into Mr. Homecare (a SILA company). Core strengths span across marketing, human resources and operations - including brand development, content creation & editing, customer on-boarding, customer service, operations management, business development, training & consulting in the home services sector, internal communication, performance management systems. Currently heading Marketing & Human Resources at SILA.
Founder & CEO, Hammer and Mop
Oct 2011 to Sep 2015
Hammer and Mop operated as a premium cleaning company based in Mumbai. In 4 years of business, we built a solid reputation of good customer service and consistent quality, performed 3500+ cleanups for residential and commercial properties. Along with the Essential Cleanup (deep cleaning of all surfaces), we pioneered the sector by introducing unique offerings like the Baby Cleanup, Crisis Cleanup and Moving In Cleanup amongst others. Our customers have been HNIs, expatriates and the upwardly mobile. Hammer and Mop led the industry in terms of service quality, customer orientation and process innovation. We always believed in experiential learning, strategic alliances and complementary skill sets, thus offering the freedom to experiment to all team members. Starting October 2015, Hammer and Mop cleanups are being executed by Mr. Homecare thanks to the merger.
BE, Instrumentation Engineering, RAIT, University of Mumbai
Dec 2006 to Dec 2009