• Skilled with various network software, hardware, routers, switches, network servers and network endpoints. • Experienced in installing, configuring, monitoring and troubleshooting Cisco IP telephony devices, CUCM, CUCME, Gateways, SRST, Unity Connection and other external applications. Technical Skills -------------------------- • Installation, Design and Implementation of CUCM, CUPS, UCCX, Unity Connection, Unity Express. • Configured Various User phone features, IP Phone Customization and Firmware Upgrade. • Configured H323, SIP and MGCP Voice gateways and End-to-end implementation of Unified communication infrastructure for “Centralized Multi Location” cluster. • Configured VOIP and POTS dial-peers, Translation Rules, Route patterns, Route Lists, Route Group, Hunt Pilot, Hunt Lists, Translation patterns, Transformation Patterns, Hunting, COR Lists, Globalization and Localization. • Designed, tested and implemented full and fractional ISDN-T1/E1 circuits, FXO/FXS. • Configured SIP Trunk and H.225 Trunk. • Configured Survival Remote Site Telephony and BACD. • Configured location-based and RSVP-based Call Admission Control. • Designed and Configured Media Resource such as Conference Bridge, Transcoder, MTP, MOH. • Configured Device Mobility, Extension Mobility and Unified Mobility. • Integrated Unity Connection, Unity Express, UCCX and CUPS with CUCM. • Basic Knowledge of Programming IVR scripts and auto attendant using UCCX. • Configured and Implemented Soft-phone/Desk-phone with CUPS. • Configured IP Phone Services such as IPPM, Single Button Agent Login, Voiceview Express. • Troubleshooting skills on CUCM, CME, Voice Gateways, Call Routing, Unity Connection, Unity Express, UCCX and CUPS. • Knowledge of CDR, DNA and RTMT. • Configured IOS-DHCP, Vlan, Voice-Vlan, 802.1Q Trunk, STP, frame-relay connection. • Knowledge of configuring IIS, DHCP, DNS, LDAP, FTP in Windows Server 2003. • Knowledge of VMware Workstation, esxi, vsphare.
Senior Cisco Voice Specialist, FCS Software Solutions Ltd
Jan 2014 to Present
Responsible for Design, Implementation and Support Cisco Voice Over IP Solution for our Clients. Worked on several Projects on IPT & UCCX Platform which includes Different Vendor PBX's, Cisco Voice Gateways, CUBE, Cisco Call Manager, Cisco Unity Connection, Cisco Unified Contact Center Express, Cisco Unified Presence Server, Call Manager Express, Cisco Unity Express, Cisco and Third Party IP Phones, Jabber Clients, Call Recoding Server, Third Party CDR and Attendant Console Servers, Windows Server. Attends regular Project meeting to coordinate with different regions (NA, LA, EMEA and APAC) and with ISP's for project related work / Troubleshooting Issues. Attends Change Management Meeting to represent VoIP Changes to Change Management Board. Regularly coordinate with Different Teams (R&S, Security, Wireless, Server, AD, SCOM, NOC) for Implementation and Support Issues. Familiar with ITIL Process and do ticket related work using BMC Remedy Tool.