More than 14 years of experience in managing complete SDLC lifecycle process of large multi service outsourcing delivery engagements for Managed service (MSDM). Well versed with CMMi and ISO 9001: 2008 compliance as the Project and Delivery manager and also as a quality Auditor of QMG Management Group in Techmahindra India during Level 5 certification. Experience ranges from pre-sales to actual delivery viz., conceptualizing, Risk analysis, planning, and monitoring using statistical process control like lean sigma and six sigma and customer expectation management spanning multiple core technologies. Responsible for managing large teams onsite and offshore and engaged in pre sales activity for RFP/RFI/RFQ. PMI Practitioner in Project Management and completed REP Training.
Delivery management experience in multiple technology platforms including technologies viz. Microsoft .NET , SharePoint 2010, moss 2010 and Oracle ,Java.
Worked in diverse domains viz. Healthcare, Life sciences, Utilities, Payment system, BFSI, telecom etc.
• Good conversant with AGILE ,SCRUM and other software development models such as Waterfall, Iterative and worked with IBM Rational Software for ALM &CLM for project management from presales to delivery.
• Specialties:- Delivery Management Experience (BSS) in various types of projects on E2E Telco implementation on brown and green field programs. Experienced in process consulting to various Telecom operators like Vodafone ,Hutchison, Knology, Union , BT, Melbourne IT, Starhub , Viva Valuable contribution as a core consultant on BSS to major TSP's. Worked with COTS Product for Telco billing such as BSCS1X, MS dynamics, Geneva ASG AND oracle BRM. Good knowledge in eToM ,IVRS,CTI,GSM Billing.
Process Definition and Implementation
Agile using SCRUM, PMP process areas,
Interfacing the CMMI Process Assessments & ISO Audits (9K, 20K, 27K).