Senior Management Executive with significant experience of leading organisation level transformation programs and delivering verifiable customer experience improvement, cost reduction, revenue enhancement and brand recognition at national and international level, leading to a consistent 15 years of high performance record in IT & BPM, BFSI & Real Estate sector companies.
Holds Degree of Commerce and Finance, a Master degree in Quality Management and Senior Management Program (1 Yr) from IIM, Calcutta. A certified Project Management Professional (PMP), Manager of Quality/Business Excellence, Master Black Belt, Innovation & Benchmarking practioner, People CMM assessor and Gallup certified employee engagement champion.
Appointed Executive Director (India), ASQ Quality Management Division, Member Quality Improvement & Technology Committee, Indian Merchant Chambers and Member, National Accreditation Board of Certification Bodies (NABCB), Quality Council of India.
Specialisation: Strategy Management, Business Transformation, Consulting, Digitisation & Cost Optimisation, Marketing & Sales, Customer Experience, Problem Solving, Process Improvement and Innovation