Rohit Marathe

Head Operations for Raymond Made to Measure

Mumbai Area, India

Summary
Cross Functional team maangement Category Management Business & Operations Operations Management Retail Buying Consultants People Management Franchise Consulting Supply Chain Merchandising Retail Sales
9.9 years of extensive experience in retail, operations, sales, franchisee network, category management, buying and merchandizing across Apparel & Lifestyle

-Resourceful in leading & managing retail operations successfully; excellence in conceptualizing and implementing various business strategies

-Proficiency in exploring potential business avenues and managing marketing & sales operations for achieving the business targets; initiating the market development efforts and increasing the business growth

-Hands-on experience in spearheading the entire gamut of merchandising operations spanning requirement analysis, sampling, production, dispatch and liaison to ensure on time achievement of organizational targets
- Excellence in managing product development & merchandising functions and ensuring maximum customer satisfaction through smooth and profitable operations
-Resourceful in strengthening brand positioning & credibility, thereby improving product marketability & profitability and building an extensive client base
-Exhibited excellence in managing teams to work in line with the corporate set parameters and motivating them for achieving business & individual goals

-Significant exposure in driving operational, visual & customer service standards in store by categorizing customers based on their levels of loyalty and preparing different strategies for each of them
-Strategist & implementer with recognized proficiency in spearheading business to accomplish corporate plans & goals
Experience

Head Operations and Customer Service at Raymond Made to Measure

Mar 2016 - Present

• Heading MTM business operations across 120+ doors viz. EBO’s and franchisee SISs • Responsible for top-line, achieved 80 Cr in Fy 17 with a 25% growth • Improve store profitability for 65+ EBOs • Improving L2L revenue growth and store-wise profitability for EBO’s • Ensure customer delight by deploying relevant tools • Establish concierge service as a significant revenue earner • Omni-channel integration for made to measure business • WMS implementation and smooth back-end processes

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