Team Lead at MModal Global Services
Jan 2008 - Sep 2016
Participate in discussions through con-calls, meetings, and interviews on software improvements at L3/L4 levels. • Manage work of other centers if they are running into crisis. • Manage change requests from the customers. • Resolve complex technical issues after taking signoff from the customer. • Create and manage focus groups for new queries. • Testing the software improvements proposed. • Audit jobs of my team to know how they are performing. Proactively communicate with the customers on any issues/deviations from the existing procedures. • Extensive involvement in weekly con-calls with the customers on software improvements at L3/L4 levels. Prepare MoMs and taking signoffs on the requirements discussed. • Educate the new employee joining production on company policies more extensively and orienting them on their expectations. • Establishing and driving execution of the strategic and operations goals set including setting targets for KPIs. • Participate in performance appraisals of team members. • Track quality of work of the team members and mentor the team on continuous improvement.
B.Com at Osmania University
May 1994 - Mar 1997
Bachelor of Commerce from Osmania University