Rakesh Roushan

Product Manager, Paytm | IIM Calcutta | Certified Project Management Professional (PMI CAPM)

Noida Area, India

Summary
Strategy Implementation Mobile App Analytics Fundamentals Ecommerce Analytics Career Advise Business & Operations Process Re-engineering Product Managers Internet Business Strategy Mobile Apps Team Management
~Currently~
Creating & managing highly efficient teams at Paytm!


Rakesh is a business management professional with work experience in highly dynamic telecom and internet industries. He is an intrapreneur, having a knack for process improvements and interested to work in handling projects in different environments.

Rakesh has completed MBA, General Management from IIM Calcutta, 2013-15. He also holds Bachelor of Engineering degree in Electronics & Communication from Birla Institute of Technology Mesra, Ranchi, 2007-11.

His fields of strength are: Business Strategy, Project management, Business process management/Re-engineering, CSR, Supply chain , Data Analytics, and Sales & distribution .


Rakesh can be reached at:
✉ : [email protected]
Experience

Product Manager at Paytm

Jun 2015 - Present

1) Mobile Product Manager for "Paytm Seller" App (android & iOS) Simple and Incredible! The all new Paytm Seller app is here. Download now bit.ly/PaytmSellerApp . Bring your business online in few easy steps and manage your business on the go, anytime, anywhere. ■ Top developer Badge on Google Play store ■ Spearheaded the product to achieve app downloads of 140,000+ , 30K MAU ■ Achieved app ratings of 4+ on Google playstore, organically, through continuous innovation in UI/UX & process reengineering ■ Launched World's first e-commerce seller app in Hindi language ■ Launched industry first 1-click order processing ■ Driving usage & adoption through advanced data analytics & regular customer feedbacks ■ Shrunk the app size from 6.6 MB to 2.9 MB to drive adoption & meet the network conditions of Tier 2, 3 cities (Used native Google tools) ■ Made the app 2X faster & 2G compatible using native google tools ■ iOS Seller app launched (Link: http://apple.co/2djXf7G) ■ more awesomeness coming soon :) 2) Product Manager for Customer & Seller Communications, notifications 3) Product Manager for Net Promoter Score 4) Product Manager for Paytm GoBig ( paytmgobig.com) , a platform for marketplace seller educating them about, processes, policies, training, services, financing etc. Tools: Balsamiq, Google Analytics, Phabricator, Crashlytics, Urban Airship, Sketch, Zeplin, Arena,Google Tag Manager, JSON Viewer, Wordpress Attached below: App reviews, App URL, News article

Merchant Manager at Paytm

Apr 2015 - Jun 2015

Merchant Management ■ Part of Merchant/Seller Training team ■ Strategized, ideated and initiated Paytm Force program to assist online sellers ■ Suggested incentive program for sellers which was implemented later

Assistant Manager, Networks at Idea Cellular Ltd

Jun 2011 - May 2013

Telecom Industry I was selected in IYLP-Idea Young Leaders’ Program, I contributed in operations and maintenance of core network(NSS) and managed 17 Million customers and 38+ equipments in live network of Idea, Madhya Pradesh-Chhattisgarh, based at Indore. ☛My roles & responsibilities included the following ■ Prepared & analysed KPIs in daily network reports ■ Established network performance monitoring (preventive & corrective) mechanisms to achieve round the clock network operations ■ Undertook various measures to address & resolve customer complaints to enhance customer satisfaction ■ Directed correct implementation of new feature addition/testing/RA clearances/end-end launch related to core nodes to meet business requirements ■ Vendor Management: Facilitated vendor interactions to achieve timely intervention by vendors on core network HW/SW, operational issues, testing new features ☛Initiatives & Achievements ✔ Achieved 100% deadline for network equipment upgrades, ensured 100% compliance and zero error rate ✔ Maintained 99.99% uptime, enhanced network stability by 60% by decreasing network alarms by 84% ✔ Resolved 98% complaints within turnaround time of 24 Hr., resolved 1200+ customer complaints annually ✔ Vendor Management: Ensured minimal time by vendors to close issues, closed 100% of tickets raised ✔ Initiated router utilization vs. threshold tracker, process was appreciated and replicated to all other reports ✔ Collaborated with revenue assurance team, met 99% deadline for average launch time of new equipments ✔ Saved 700 man hours annually by initiating complaint tracking system and reduced complaints by 40% ✔ Trained & mentored 10 summer trainees about network, liaised between trainees and different departments

Education

PGDM at IIM Calcutta

May 2013 - Apr 2015

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