Rakesh Roushan

Product Manager, Paytm | IIM Calcutta | Certified Project Management Professional (PMI CAPM)

Noida Area, India


2000 /30mins

Short Biography

~Currently~ Creating & managing highly efficient teams at Paytm! Rakesh is a business management professional with work experience in highly dynamic telecom and internet industries. He is an intrapreneur, having a knack for process improvements and interested to work in handling projects in different environments. Rakesh has completed MBA, General Management from IIM Calcutta, 2013-15. He also holds Bachelor of Engineering degree in Electronics & Communication from Birla Institute of Technology Mesra, Ranchi, 2007-11. His fields of strength are: Business Strategy, Project management, Business process management/Re-engineering, CSR, Supply chain , Data Analytics, and Sales & distribution . Rakesh can be reached at: ✉ : [email protected]


Product Manager, Paytm

Jun 2015 to Present

1) Mobile Product Manager for "Paytm Seller" App (android & iOS) Simple and Incredible! The all new Paytm Seller app is here. Download now bit.ly/PaytmSellerApp . Bring your business online in few easy steps and manage your business on the go, anytime, anywhere. ■ Top developer Badge on Google Play store ■ Spearheaded the product to achieve app downloads of 140,000+ , 30K MAU ■ Achieved app ratings of 4+ on Google playstore, organically, through continuous innovation in UI/UX & process reengineering ■ Launched World's first e-commerce seller app in Hindi language ■ Launched industry first 1-click order processing ■ Driving usage & adoption through advanced data analytics & regular customer feedbacks ■ Shrunk the app size from 6.6 MB to 2.9 MB to drive adoption & meet the network conditions of Tier 2, 3 cities (Used native Google tools) ■ Made the app 2X faster & 2G compatible using native google tools ■ iOS Seller app launched (Link: http://apple.co/2djXf7G) ■ more awesomeness coming soon :) 2) Product Manager for Customer & Seller Communications, notifications 3) Product Manager for Net Promoter Score 4) Product Manager for Paytm GoBig ( paytmgobig.com) , a platform for marketplace seller educating them about, processes, policies, training, services, financing etc. Tools: Balsamiq, Google Analytics, Phabricator, Crashlytics, Urban Airship, Sketch, Zeplin, Arena,Google Tag Manager, JSON Viewer, Wordpress Attached below: App reviews, App URL, News article

Merchant Manager, Paytm

Apr 2015 to Jun 2015

Merchant Management ■ Part of Merchant/Seller Training team ■ Strategized, ideated and initiated Paytm Force program to assist online sellers ■ Suggested incentive program for sellers which was implemented later

Assistant Manager, Networks , Idea Cellular Ltd

Jun 2011 to May 2013

Telecom Industry I was selected in IYLP-Idea Young Leaders’ Program, I contributed in operations and maintenance of core network(NSS) and managed 17 Million customers and 38+ equipments in live network of Idea, Madhya Pradesh-Chhattisgarh, based at Indore. ☛My roles & responsibilities included the following ■ Prepared & analysed KPIs in daily network reports ■ Established network performance monitoring (preventive & corrective) mechanisms to achieve round the clock network operations ■ Undertook various measures to address & resolve customer complaints to enhance customer satisfaction ■ Directed correct implementation of new feature addition/testing/RA clearances/end-end launch related to core nodes to meet business requirements ■ Vendor Management: Facilitated vendor interactions to achieve timely intervention by vendors on core network HW/SW, operational issues, testing new features ☛Initiatives & Achievements ✔ Achieved 100% deadline for network equipment upgrades, ensured 100% compliance and zero error rate ✔ Maintained 99.99% uptime, enhanced network stability by 60% by decreasing network alarms by 84% ✔ Resolved 98% complaints within turnaround time of 24 Hr., resolved 1200+ customer complaints annually ✔ Vendor Management: Ensured minimal time by vendors to close issues, closed 100% of tickets raised ✔ Initiated router utilization vs. threshold tracker, process was appreciated and replicated to all other reports ✔ Collaborated with revenue assurance team, met 99% deadline for average launch time of new equipments ✔ Saved 700 man hours annually by initiating complaint tracking system and reduced complaints by 40% ✔ Trained & mentored 10 summer trainees about network, liaised between trainees and different departments


PGDM, IIM Calcutta

May 2013 to Apr 2015

Push pixels...
Shovel coal into server...
Create mockups...
Defend the wall...
Draft storyboard...
Disrupt an industry...
Achieve profitability...
Become a unicorn...
Become Batman...