Rahul Tholathmathew

Leading Operational Excellence at Fidelity Investments

Chennai Area, India

Summary
Strategy & Operations Marketing Mix Modeling Operational Strategy MANAGEMENT STUDIES Team Mentoring Planning Mentoring
A Sales and Marketing Management Graduate from one of the premier institutions working as a Front Line Manager with a leading American MNC in the Financial Services sector. Key deliverable includes multiple Client facing SLAs and an expected turnaround time of 5 Days for each deliverable.
People Management is part of my role and career planning for my Team members also forms part of my core responsibilities.
Experience

Operations Team Lead at Fidelity Investments

Dec 2015 - Present

I lead a Team of dynamic people in the Operations of the Defined Benefits business at Fidelity Investments at Chennai. True to my designation as a Team Leader, the roles and responsibilities consists primarily of Planning and Execution. They include: • Resource planning, Resource cross-mapping, Cross-Training of resources to improve the self-sufficiency of the Team. • Plan for the day-to-day activities by forecasting volume and the manpower required on the different days of the month. • Implementing Business Analytical skills to predict volume spikes on a day-to-day basis and plan the resource requirements. • Managing Key Performance Indicators in our business and have to ensure that all the client SLAs are met. • Manage my partners in the United States and try to improve the quality of work that we deliver from India. • Plan the career path for my associates and create a pipeline & succession plans for people in all the different roles who report to me. • Responsible for the Operational activities of the Defined Benefits Business of the company. • Manage the requests of the client with regard to the different Pension Benefit plans availed by their employees. • Front Line Manager taking decisions with regard to the overall development of the Team Members.

Operations Team Lead at Fidelity Investments

Aug 2014 - Dec 2015

I lead a Team of dynamic people in the Operations of the Health & Welfare business at Fidelity Investments at Bangalore. True to my designation as a Team Leader, the roles and responsibilities consists primarily of Planning and Execution. They include: • Resource planning, Resource cross-mapping, Cross-Training of resources to improve the self-sufficiency of the Team. • Plan for the day-to-day activities by forecasting volume and the manpower required on the different days of the month. • Implementing Business Analytical skills to predict volume spikes on a day-to-day basis and plan the resource requirements. • Managing Key Performance Indicators in our business and have to ensure that all the client SLAs are met. • Manage my partners in the United States and try to improve the quality of work that we deliver from India. • Plan the career path for my associates and create a pipeline & succession plans for people in all the different roles who report to me. • Responsible for the Operational activities of the H&W Business of the company. • Manage the requests of the client with regard to the different Pension Benefit plans availed by their employees. • Front Line Manager taking decisions with regard to the overall development of the Team Members.

Test Enginer at Infosys

Jun 2010 - Jun 2012

Education

PGDM (Marketing & Operations) at Xavier Institute of Management& Entrepreneurship(XIME), Bangalore

Jun 2012 - Present

B.E (Electrical & Electronics) at Karunya University

Jul 2006 - May 2010

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