Praveen Agarwal

Program Manager at Google

Hyderabad Area, India

Summary
Client relationship Management Ecommerce Analytics project management Business & Operations Process Design Business & Operations Process Improvement Stakeholder Management Machine Learning Team Management Program Management
Extensive experience in operations support, service delivery, process design and transitions , consulting, program/project management, client/stakeholder management, vendor management across multiple streams of operations/service delivery.
Experience

Program Manager at Google

Dec 2016 - Present

Program Manager at Google - Trust and Safety Operations

Program Manager at Amazon

Nov 2015 - Dec 2016

Program Manager at Amazon with Marketplace Business Operations

Associate Program Manager at eClerx

Mar 2014 - Oct 2015

Key Deliverables  Ensuring process output and quality are well above SLA/thresholds and meet Client expectations  Effective resource allocation to ensure efficient resource utilization  Client Relationship management –escalation point of contact to address any Client concerns/queries  Driving SLA and metrics and monthly planning to ensue better process output  Drive process improvements & efficiencies through metrics & quality initiatives  Establish industry level best practices & governance structures  Establish knowledge management practices – procedure manuals, staff competency planning & change management  Support to onsite sales team for new business opportunities

Senior Process Manager at eClerx

May 2009 - Feb 2014

Education

MBA, Finance at IBS Hyderabad

May 2007 - May 2009

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