Praveen Agarwal

Program Manager at Google

Hyderabad Area, India

Google

750 /30mins

Short Biography

Extensive experience in operations support, service delivery, process design and transitions , consulting, program/project management, client/stakeholder management, vendor management across multiple streams of operations/service delivery.

Experience

Program Manager, Google

Dec 2016 to Present

Program Manager at Google - Trust and Safety Operations

Program Manager, Amazon

Nov 2015 to Dec 2016

Program Manager at Amazon with Marketplace Business Operations

Associate Program Manager , eClerx

Mar 2014 to Oct 2015

Key Deliverables  Ensuring process output and quality are well above SLA/thresholds and meet Client expectations  Effective resource allocation to ensure efficient resource utilization  Client Relationship management –escalation point of contact to address any Client concerns/queries  Driving SLA and metrics and monthly planning to ensue better process output  Drive process improvements & efficiencies through metrics & quality initiatives  Establish industry level best practices & governance structures  Establish knowledge management practices – procedure manuals, staff competency planning & change management  Support to onsite sales team for new business opportunities

Senior Process Manager , eClerx

May 2009 to Feb 2014

Education

MBA, Finance , IBS Hyderabad

May 2007 to May 2009

image/svg+xml
Push pixels...
Shovel coal into server...
Create mockups...
Defend the wall...
Draft storyboard...
Disrupt an industry...
Achieve profitability...
Become a unicorn...
Become Batman...