Prasenjit Gargvanshi

LEAD - Customer Life Cycle Mgmt - Tata Teleservices Ltd (Prepaid / Postpaid Sales Reject)

New Delhi Area, India

Tata Docomo Business Services

400 /30mins

Short Biography

Over 10 yrs + experience into Sales, Customer Service and Team building domain in Banking, Insurance and Telecom Industry

Experience

LEAD - Customer Life Cycle Mgmt - Tata Teleservices Ltd, Tata Docomo Business Services

Apr 2015 to Present

 Looking after the NEO (0 – 3 months customer) segment which involves: i. New Customers Call analysis at the Call Centre ii. Prepaid / Postpaid Sales Reject Management iii. Management of newly acquired base and its competitiveness, especially segmented products across circles on continuous basis, so as to achieve business KPIs iv. UAT of new developments for Neo Customers v. Keeping check & maintaining a threshold for Churn Cases, i.e., objective is to primarily reduce the Sales Reject numbers and churn %; vi. Churn Management of newly aquired customers vii. Increase the Collection performance of 0 – 3 months customers; and viii. Keeping a track and check of all major Customer Service activity for newly on-boarded customers which include: a. Address Verification; b. Welcome Call Contact; c. First Bill Delivery; d. Collection & Payment option; and e. Complaint Management

Education

Phd (Management), Chitkara Business School, Chandigarh

Jun 2015 to

Doctorate of Management Studies, ISBM & A

Mar 2014 to Mar 2015

M. Phil, OPJS University, Rajasthan

Mar 2013 to Mar 2014

Post Graduate Diploma in Business Administration, Jaipuria Institute of Manegement, Lucknow

Jun 2003 to Jun 2005

Master of Business Administration (MBA), Marketing, Jaipuria Institute of Mgmt

Dec 2002 to Dec 2004

B.Com, Delhi University

Jun 1999 to Jun 2002

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