Certified ServiceNow Professional with almost 6 years of experience in ITSM domain (Consulting/Development).
Have global experience with ServiceNow implementations (for almost 10+ clients) with expertise in Integrations and Process Transformations. Have been Integration Lead/Architect for a leading Swiss bank which involved integration of ServiceNow with 25+ third party tool set.
With ITIL Intermediate Certifications, I have been closely involved in Pre-Sales activities like preparing RFP response, Functional Specification Document, Resource Estimation Plan, and evolving transformation themes for multiple clients.
Specialties Includes: ServiceNow Consulting/Architect functions, ServiceNow Implementations, ITSM/ITIL Process Workshops, Tools Selections (RFI/RFP), and Operational Review and Gap Analysis.