Nikhil Chadha

Director IT Service Strategy & Service Excellence at Flipkart, MLE℠, Certified Executive Coach

Bengaluru Area, India

Leaders Excellence at Harvard Square

0 /30mins

Short Biography

I am a business professional with 11+ years of leadership experience across Change management, strategy, Operations, P&L management, Process reengineering, Vendor management, IT infrastructure. I am a strong believer in transformational leadership for sustainable change, Value IT and am passionate about learning and building for growth. During my career, I have worked extensively with global teams across • Program management, Service strategy design & Delivery • Simplification, process reengineering & Operational excellence initiatives • Leading critical Business and IT consulting projects • P&L Management & financial operations I have executed medium to large scale global projects across e-commerce, supply chain, Healthcare, BFSI, IT Infrastructure services, Telecom & Supply Chain with CXO level engagement & visibility. I have managed budgets & delivered initiatives in close engagement with internal & external business groups while bringing cost of operations down year on year. I am adept at sourcing & managing supplier relationships while driving operational improvements in both internal & outsourced service models. I am keen on enabling business growth via effective operations & processes while driving IT as a strategic parter with a focus on service delivery and end user experience. Skills: Leading change, Building high performance teams, People management, Coaching, Program management, Project management, IT Strategy, Business Process re-engineering, Vendor Management, IT Infrastructure and Process Integration, Networks, Operations & Supply chain Clifton Strengths Finder 2.0: Input, Strategic, Learner, Achiever, Futuristic



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MLE℠ – Member of Leaders Excellence, Leaders Excellence at Harvard Square

Apr 2015 to Present

Leaders Excellence is an exclusive online network at Harvard Square for mid- and upper-level management who want to grow as leaders and ascend to the next level of their professional career. The goal is to empower driven professionals to cultivate a robust network of fellow leaders, one that facilitates long-lasting and beneficial business relationships. It’s a holistic approach to developing stronger, more capable leaders who can lead successful organizations and contribute to a stronger global economy. Leaders Excellence is supported by some of the world’s most esteemed executives and professors from such prestigious universities like Yale, MIT, and Stanford. To preserve the integrity and exclusivity of our network, membership is offered on an invitation- or qualification-only basis.

Director IT Service Strategy & Excellence, Flipkart

Dec 2014 to Present

As head of Service Strategy & Service Excellence, currently leading & enabling a highly capable & energized team of 17+ members across portfolios of: - Business Relationship management (multiple business groups) - Financial management - Service Portfolio management - Demand management - Service Excellence, Quality & reporting




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