Neeraj Mishra

Senior Product Manager at Grab

Singapore

Summary
entrepeneurship Corporate Strategy Product-Market Fit Roadmap Global Product Management Technical Product Management Competitive Strategies Product Management and Design Software Product Management Consumer Internet Start Ups Consumer Behaviour Consumer Products Product Management
I am passionate about pursuing radical ideas which can help business take quantum leaps. I love building complex products from scratch and have been fortunate enough to do just the same with some exciting companies.

Career Highlights:

- Conceptualised and launched Myntra's Loyalty Program

- Conceptualised and launched Ola’s Outstation and Rental cab categories (~10% of Ola’s revenue)

- Built Ola’s Corporate product to scale to onboard and serve more than 10,000 corporate clients

- Conceptualised and created Ola's first ever fully functional and automated CRM system; This implementation brought Ola's support function at par with industry performance

- Key driver for Flipkart’s first Marketplace big billion sale; Achieved almost double of revenue targets; Awarded employee of the quarter

Experience

Senior Product Manager - Maps at Grab

May 2018 - Present

Building Maps and Navigation for Grab, South East Asia's Largest Cab Aggregator

Senior Product Manager at Myntra

Oct 2016 - May 2018

Key Responsibilities - Led the implementation of Myntra's Loyalty Program focussed on maximising user engagement both online and offline - Created a new content based engagement channel for Myntra - Led Data Products function at Myntra with ownership of roadmap, product planning and prioritisation Key Achievements - Business automation platform Palantir for automated decision making based on business targets - Conceptualised and launched in house AB testing platform - Customer retention platform based on AI driven prediction algorithms - Customer segmentation and targeting tool for content and communication personalisation

Senior Product Manager at Olacabs

Dec 2014 - Oct 2016

My key responsibilities as Senior Product Manager with Ola: - Conceptualisation, Prioritisation and Execution of Product Roadmap for Ola Corporate - Product Marketing of Corporate Specific Ride Models - Continuous interaction with current and potential corporate clients - Understanding customer pain points and devise product solutions for faster resolution of customer/driver issues - Conceptualisation, Prioritisation and Execution of Product Roadmap for Ola Care Key Responsibilities: - Building, prioritizing and executing product roadmap for CRM product - Understanding customer and driver pain points through in depth research -Tracking and analysing key support metrics and take tactical/strategic actions if needed Key Achievements: - Launch of Ola's Outstation and Rental Categories (contributing to more than 10% of company revenue) - Revamped and relaunched Ola's Carpool Product - Created automated ride approval flow for corporate ride leading to incremental revenue of ~80Cr/Year - Relaunch of Ride Later product to ensure ride guarantee (incremental revenue of ~45Cr/Year) - Implementation of new CRM, Zendesk (third party ticketing platform) and customer/driver feedback channel - Response Automation to reduce driver cancellation led to significant drop in false driver cancellations - Launched Ola Select, Ola's loyalty program for high frequency customers

Finance Business Partner at Flipkart

Mar 2014 - Nov 2014

Business Finance Manager for Electronics categories at Flipkart Marketplace with PnL ownership Key Responsibilities: - Quarterly financial and strategic planning and execution with category teams - Formulation of business strategy for month/quarter and monitor implementation - Drive growth of seller and consumer base through strategic initiatives Key Achievements: - Awarded as employee of the quarter for successfully managing Big Billion Day sale for Flipkart Marketplace - Created new logistics pricing model which resulted in MP logistics cost reduction by 40% - Overachieved category sales and margin target by 220% and 40% respectively

Education

MBA (General Management) at IIFT Delhi

Apr 2012 - Apr 2014

B.Tech in Chemical Engineering at IIT Roorkee

Jul 2006 - Jul 2010

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Push pixels...
Shovel coal into server...
Create mockups...
Defend the wall...
Draft storyboard...
Disrupt an industry...
Achieve profitability...
Become a unicorn...
Become Batman...