Manager Pre Sales, South Asia at NICE Systems
Jun 2014 - Present
• Execute the Company’s sales strategies and support achievement of established sales quota through consultative approach using industry knowledge and best practices around Customer Engagement Analytics, Workforce Optimization Cycle and Back Office Optimization / Transformation. • Product Portfolio – Voice and Screen Recording, Interaction Analytics (Speech Analytics), Real Time Speech Analytics, Quality Monitoring, Customer Experience Management via Interactive Customer Feedback Surveys, Back Office Process Optimization and Workforce Management. • Lead Entire Solution Design Process, Compliance Documentation & Responses to RFPs for Greenfield & Expansion opportunities in the large scale enterprise deployments, Contact Centers, Telco’s & BFSI sector. • Lead new Product and Solution PoC/Pilot initiatives from Concept to Scope of Work to Execution. • Provide continued guidance regarding sales “Attack Plan” development and execution. • Develop executive-level relationships with key customer decision makers/influencers. • Gather, document, and prioritize client requirements, develop business assessments (effort and feasibility) • Collaborate with Internal Product Management and R&D teams on New Releases, Enhancements, Hot Fixes & Competitive Analysis.
Solutions Manager at Verint Systems
Oct 2007 - Jul 2014
• As Solutions Manager, I was handling leadership and execution of pre-sales technical solution architecture and design activities. I worked with regional Sales Directors to develop strategies for first line product value selling to all levels of customers, across assigned product and market segments. • Product Portfolio – Voice & Screen Recording, Agent Quality Monitoring, ELearning, Performance Scorecards, Speech Analytics, Text Analytics, Customer Feedback Solutions, Back Office Productivity, Work Force Management, PCI DSS compliance, High Availability and Disaster Recovery Solutions, Public Safety Solutions for Metro Rail projects. • Use 1-to-1 and 1-to-many briefings to describe the Verint product suite and create the desire for the customer to engage directly or with partners to build a capability vision. • Maintains the processes and operational procedures required to support proactive sales engineering and product promotions to customers. • Play a pivotal role between the customer demands & inputs and the Verint R&D for existing Product Enhancement and future Product Development. • Prepare Verint’s Technical Response for RFP/RFIs & tender proposals. • Handle Management trainees for Internship at Verint.
Engineer, Professional Services at Avaya Global Connect
Jul 2004 - Oct 2007
• Solution Design and Implementation of Avaya Predictive Dialers • Offsite and Onsite Project Planning and Execution. • Onsite Project Management and Delivery. Co-ordination with Customer Technology and Operations teams. • Onsite Training - Customer Technical and Operations teams. • Solution Consultant on Microsoft CRM 3.0.
Management Development Institute
Dec 2006 - Dec 2008
Birla Institute of Technology
Dec 1999 - Dec 2003