Mohit Jairath

Manager Pre Sales at NICE Systems

New Delhi Area, India

Summary
Pre-Sales Consulting Pre-Sales Technical Consulting Project Management Enterprise Solution Sales Feedback Solution Design Customer Experience Management Call Centers Sales Support Workforce Management RFP preparation Technical Presentations Sales Engineering Unified Communications Service Delivery Pre-sales Managed Services Business Alliances Call Center Channel Partners Data Center Disaster Recovery VoIP IT Service Management Vendor Management Consultancy Enterprise Architecture Solution Selling Professional Services Solution Architecture Wireless Integration Go-to-market Strategy Sales Operations Project Planning Customer Relations Customer Experience Outsourcing Cross-functional Team Leadership Telecommunications Team Management Business Intelligence Enterprise Software Networking CRM Consulting Business Analysis Customer Service Cloud Computing Product Marketing Sales Management Strategic Partnerships New Business Development Product Management Business Development Business Strategy
• Have 11+ year’s experience in Pre-Sales Engagement and Requirement Gathering & Mapping to Solution Architecture and Design and Project Execution & Handover.

• Drive the transition of the client team from technical explanations to selling the value of the company’s technology suite.

• Lead the team towards less emphasis on transactional engagements and more on thought-leadership on complex sales pursuits.

• Develop new technology messaging, in collaboration with product development and product management teams, adapt to the various sub-verticals, and tailor to the specific sales opportunities

• Primary Focus on Application Sales - Speech Analytics, Back Office Solution, Voice of the Customer.
Experience

Manager Pre Sales, South Asia at NICE Systems

Jun 2014 - Present

• Execute the Company’s sales strategies and support achievement of established sales quota through consultative approach using industry knowledge and best practices around Customer Engagement Analytics, Workforce Optimization Cycle and Back Office Optimization / Transformation. • Product Portfolio – Voice and Screen Recording, Interaction Analytics (Speech Analytics), Real Time Speech Analytics, Quality Monitoring, Customer Experience Management via Interactive Customer Feedback Surveys, Back Office Process Optimization and Workforce Management. • Lead Entire Solution Design Process, Compliance Documentation & Responses to RFPs for Greenfield & Expansion opportunities in the large scale enterprise deployments, Contact Centers, Telco’s & BFSI sector. • Lead new Product and Solution PoC/Pilot initiatives from Concept to Scope of Work to Execution. • Provide continued guidance regarding sales “Attack Plan” development and execution. • Develop executive-level relationships with key customer decision makers/influencers. • Gather, document, and prioritize client requirements, develop business assessments (effort and feasibility) • Collaborate with Internal Product Management and R&D teams on New Releases, Enhancements, Hot Fixes & Competitive Analysis.

Solutions Manager at Verint Systems

Oct 2007 - Jul 2014

• As Solutions Manager, I was handling leadership and execution of pre-sales technical solution architecture and design activities. I worked with regional Sales Directors to develop strategies for first line product value selling to all levels of customers, across assigned product and market segments. • Product Portfolio – Voice & Screen Recording, Agent Quality Monitoring, ELearning, Performance Scorecards, Speech Analytics, Text Analytics, Customer Feedback Solutions, Back Office Productivity, Work Force Management, PCI DSS compliance, High Availability and Disaster Recovery Solutions, Public Safety Solutions for Metro Rail projects. • Use 1-to-1 and 1-to-many briefings to describe the Verint product suite and create the desire for the customer to engage directly or with partners to build a capability vision. • Maintains the processes and operational procedures required to support proactive sales engineering and product promotions to customers. • Play a pivotal role between the customer demands & inputs and the Verint R&D for existing Product Enhancement and future Product Development. • Prepare Verint’s Technical Response for RFP/RFIs & tender proposals. • Handle Management trainees for Internship at Verint.

Engineer, Professional Services at Avaya Global Connect

Jul 2004 - Oct 2007

• Solution Design and Implementation of Avaya Predictive Dialers • Offsite and Onsite Project Planning and Execution. • Onsite Project Management and Delivery. Co-ordination with Customer Technology and Operations teams. • Onsite Training - Customer Technical and Operations teams. • Solution Consultant on Microsoft CRM 3.0.

Education

Management Development Institute

Dec 2006 - Dec 2008

Birla Institute of Technology

Dec 1999 - Dec 2003

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