• Have 11+ year’s experience in Pre-Sales Engagement and Requirement Gathering & Mapping to Solution Architecture and Design and Project Execution & Handover. • Drive the transition of the client team from technical explanations to selling the value of the company’s technology suite. • Lead the team towards less emphasis on transactional engagements and more on thought-leadership on complex sales pursuits. • Develop new technology messaging, in collaboration with product development and product management teams, adapt to the various sub-verticals, and tailor to the specific sales opportunities • Primary Focus on Application Sales - Speech Analytics, Back Office Solution, Voice of the Customer.
Manager Pre Sales, South Asia, NICE Systems
Jun 2014 to Present
• Execute the Company’s sales strategies and support achievement of established sales quota through consultative approach using industry knowledge and best practices around Customer Engagement Analytics, Workforce Optimization Cycle and Back Office Optimization / Transformation. • Product Portfolio – Voice and Screen Recording, Interaction Analytics (Speech Analytics), Real Time Speech Analytics, Quality Monitoring, Customer Experience Management via Interactive Customer Feedback Surveys, Back Office Process Optimization and Workforce Management. • Lead Entire Solution Design Process, Compliance Documentation & Responses to RFPs for Greenfield & Expansion opportunities in the large scale enterprise deployments, Contact Centers, Telco’s & BFSI sector. • Lead new Product and Solution PoC/Pilot initiatives from Concept to Scope of Work to Execution. • Provide continued guidance regarding sales “Attack Plan” development and execution. • Develop executive-level relationships with key customer decision makers/influencers. • Gather, document, and prioritize client requirements, develop business assessments (effort and feasibility) • Collaborate with Internal Product Management and R&D teams on New Releases, Enhancements, Hot Fixes & Competitive Analysis.
Solutions Manager, Verint Systems
Oct 2007 to Jul 2014
• As Solutions Manager, I was handling leadership and execution of pre-sales technical solution architecture and design activities. I worked with regional Sales Directors to develop strategies for first line product value selling to all levels of customers, across assigned product and market segments. • Product Portfolio – Voice & Screen Recording, Agent Quality Monitoring, ELearning, Performance Scorecards, Speech Analytics, Text Analytics, Customer Feedback Solutions, Back Office Productivity, Work Force Management, PCI DSS compliance, High Availability and Disaster Recovery Solutions, Public Safety Solutions for Metro Rail projects. • Use 1-to-1 and 1-to-many briefings to describe the Verint product suite and create the desire for the customer to engage directly or with partners to build a capability vision. • Maintains the processes and operational procedures required to support proactive sales engineering and product promotions to customers. • Play a pivotal role between the customer demands & inputs and the Verint R&D for existing Product Enhancement and future Product Development. • Prepare Verint’s Technical Response for RFP/RFIs & tender proposals. • Handle Management trainees for Internship at Verint.
Engineer, Professional Services, Avaya Global Connect
Jul 2004 to Oct 2007
• Solution Design and Implementation of Avaya Predictive Dialers • Offsite and Onsite Project Planning and Execution. • Onsite Project Management and Delivery. Co-ordination with Customer Technology and Operations teams. • Onsite Training - Customer Technical and Operations teams. • Solution Consultant on Microsoft CRM 3.0.
, Management Development Institute
Dec 2006 to Dec 2008
, Birla Institute of Technology
Dec 1999 to Dec 2003