Data Analyst | Product Trust and Safety at Google
Aug 2016 - Present
Abuse Fighting: As a Trust and Safety Data Analyst, I am responsible for protecting the integrity of Google Maps. Using the world of analytics, I fight fraud on Maps at scale and ensure Maps is free of fraudulent activity by analysing fraud, account-related abuse, questionable business practices, violations of Google's policies, and general misuse of our product. I also support Spam Fighting on new Geo product launches and help the team with SME knowledge. Incident Management: As an analyst on Google Maps, one of my major task is to ensure that the integrity of Maps is not compromised at times of major spam incidents inflicting a negative experience on the users. I coordinate with the PR team, policy team, engineering team and the analyst team to ensure Maps recovers from such spam incidents within a fixed SLA. I also help develop complex playbooks and corrective action slides for high-severity incidents to streamline response time and coordination among the multiple teams involved. Notable mentions (Volunteer work): - Helped the GoogleServe(https://www.google.com/intl/en/giving/people.html) team analyse survey data and unlock insights for satisfaction metric and provided recommendations to tackle the pain points of the participating organisations.
Trainee Decision Scientist at Mu Sigma Business Solutions Pvt. Ltd.
May 2015 - Aug 2016
Worked with the APJ team of one of the Fortune 100 technology client to build an Android app to help business identify frauds happening in the Services Supply Chain. Worked with the Services group of one of the Fortune 100 technology client to help in projects related to driving customers to the Support website and thereby reducing calls to the support center Designed and developed a dashboard which helps the online support team in tracking the customer intent for the web visit Designed and developed a dashboard to help the Site Search team in tracking the key metrics related to Site Search Helped the online Support team in identifying major issues faced by web visitors post Windows 10 worldwide roll out and helped the team in enhancing support content on the website
B.Tech at Kalinga Institue of Industrial Technology
Jul 2011 - Apr 2015
Winner of Microsoft 'Publish' Appathon for the best App built in 24 hours
Google: Peer bonus for helping Google Serve team analyse GoogleServe 2017 feedback surveys, in particular, the Service Partner survey and unlocking key insights around the satisfaction of the organisations that partnered with Google. Link to certificate: https://goo.gl/bqB4fE
Mu SIgma: Spot Award for designing and developing Android App to prevent fraud in Reverse Logistics of a fortune 500 technology client amidst a lot of pressure in terms of strict timeline and extremely demanding client.
Microsoft: Distinguished member of Tech Elite club