Senior Manager at Ola (ANI Technologies Pvt Ltd)
Oct 2015 - Present
Develop operational strategies to build scalable processes & systems to positively impact driver and customer experience. Spearhead end to end re-design of city operations initiative for one of the top cities by working closely with Business Leaders, Product, IT, HR, Legal and Admin. Positively impacting business metrics (improve office throughput by 100%) & process metrics (1. Reduce partner touch points by 75%, 2. Reduce processing time by 50%, 3 Improve FTR by 100%) Collaborate with Product teams on building transformational products that drastically reduce partner painpoints.
Senior Consultant at Cognizant Business Consulting
May 2011 - Nov 2015
MBA Finance at Great Lakes Institute of Management
Apr 2010 - May 2011