Competent risk management professional with over 8 years work experience having a strong acumen of Process Operations and Operational Risk Management. A strategic planner with proficiency in streamlining business processes, defining continuous improvement, accelerating employees’ strengths and building powerful teams. Skilled in managing international and domestic process migrations; nurtured and directed productive cross-functional teams using interactive and motivational leadership.
Service Delivery Leader - Operational Risk, American Express
Mar 2017 to Present
Leading a team of 12+ responsible for managing Compliance 1st line of defence testing and other related Operational Risk activities for Global Merchant Services. Prepare and deliver reports to senior executives (including SVP, EVP and GM) for activities which affect control rating metrics, like access reviews, mandatory enterprise training and phishing attacks. Work very closely with Compliance, Privacy and Counsel Office to ensure merchants abide by privacy regulations, contractual requirements and internal standards.