14 plus years of experience in the field of Social Media (B2B & B2C), Market Research (Primary & Secondary), Offshoring/Outsourcing (BPO & KPO), Strategic Consulting, Pre-sales & Solution Design.
Competency in setting up new businesses & teams from scratch. Understanding new tools/technologies and deploying them enterprise wide. Integrating the people, process & technology ecosystem, Managing P&L, Data Analysis & Problem solving. Cementing & forging healthy and long-term relationships with potential & existing clients/customers.
•Social Media Listening & Monitoring •Lead Generation •Social Media Analytics & Marketing
•Customer acquisition/retention •Business Consulting •Online Reputation Management
•Vendor Management •Sales pitches & POC Delivery •Data Analysis •Social Media Presence Management •Competitive Intelligence •Campaign/Influencer Management •CRM Integration– Social Media/BPO •Operations •Project Management •Profit & Loss Management •People/Performance Management
• Tools & Platform evaluation