CTO at enEXL Technologies & Solutions (p) Ltd.
Aug 2016 - Feb 2017
An Enterprise SaaS Mobility - Retail & Payments - Solutions Consulting Company, delivering turnkey solutions across business verticals, using pre-designed services, components and framework Key Solution Offering : BluPay™: Dynamic digital SaaS platform, catering to Merchants with Omni-Channel presence : in-store, online, in-app, virtual aisle and dynamic media; using any smart mobile device & Bluetooth-Beacon. Offers out-of-the-box & custom solutions like queue-busting self-checkout, geo-fenced contextual marketing, proximity payments, unified loyalty rewards management, consumer behavioural profiling, topped with predictive analytical - sales and marketing recommendations Also part of the core team, within enEXL’s technology solution services, catering to global marque clients in Education, Networking Logistics & e-commerce domains; designing, delivering and maintaining cross-platform - mobility, payments & hybrid content delivery applications, across iOS, Android & Enterprise systems
Technology, Productization & Operations Strategy Consulting for Start-ups at MAYIL - A Technology Mobility Consulting Venture
May 2016 - Present
Following an humbling learning experience from previous entrepreneurial stint, trying to establish "Assisted e-commerce" in rural markets, Now excited to putting the experience, connections and knowledge to a very positive use, contributing to multiple start-ups and entrepreneurs in their success journey > A growth phase start-up focused in establishing farm-to-home direct organic marketplace, for products, produce & snacks that are rich on nutrient, healthy for kids and adults alike, more-so enables better sale price to organic farmers and producers than their existing seller network. > Re-model the team, re-engineer tools & establish DevOps process for a mobility application product & services portfolio to be a scalable & hosted - SaaS portfolio offering catering to both its existing clientele and newer market consumer base > Product start-up designing, hosting & maintaining, enterprise back-end systems for traceability matrix MDM for Organic farms & Organic Dairy farms, based on a hybrid open source & COTS library containers for predictive analytics and dashboards Delivery through various Open source frameworks for both Tech & PLM Stacks - Phonegap / Cordova, Native Java for Android, Objective-C / Switch for iOS, JQuery, HTML5 CSS & Core Java Spring Hibernate for server side stack; RESTful API Web Services with JSON, C,C++. Most applications delivered using LAMP, dabbling in MEAN and NoSQL also; with data modeling enabled for BigData analytics using R & Hadoop.
Co-Founder & COO at mVikarsha Mobile Solutions Private Limited
Jan 2013 - Mar 2015
mVPay™ is the foremost "assisted e-commerce" marketplace mobile platform in India, pioneering to create a sustainable and enlivening eco-system of agent store networks across India in Tier III, Tier IV and Tier V towns, panchayats and villages. As COO & Platform architect for this trial blazing and pioneering organization, successfully orchestrated path breaking & profitable engagement between - Demand (Agent Networks) Partners & Supply (Merchandize Services) Partners, for mVPay™.
Regional Technology Business Operations Lead at PayPal
Jun 2012 - Oct 2012
Responsible for Technology Business Programs & Portfolio for APAC-SEA & India, regional initiatives. Delivering end-to-end program management for PayPal APAC, by understanding business, compliance & product enhancement needs of regional merchants, consumers and 3rd party system integrators and developers. Liaison in arriving at viable product solve with business forecast, penalties (if applicable). Interface with global product and technology delivery teams to roadmap the requirement, negotiate budget allocations aligning to market entry or contractual timelines, program planning, execution oversight and global stakeholder reporting. Domestic market entry for PayPal India, leveraging the existing cross border trade business, starting with incorporation of local legal entity to market research of viable use cases, revenue forecasting, due diligence and solution integration models with regulatory and banking partnering organizations. Geo Expansion for SEA in Thailand, Malaysia for CBT (cross border trade). Domestic market entry due diligence with GTM (Go-To-Market) strategy planning for Indonesia. Managed workshops bringing together stakeholders from government relations, compliance, legal, BU, market strategy, treasury, finance, accounting, product, systems technology, global operations etc. aligning them to the common objective of GTM in respective countries Brainstorm with other regional GTM champions for a end-to-end global GTM (Go-To-Market) playbook covering all functions lifecycle comprehensively with flow models and critical path, from Ideation to Operations BAU (RTB), with respective in-country SWAT teams
Customer Facing Products, Program and Portfolio, Site Lead at PayPal
Jan 2011 - May 2012
As part of Technology Business Operations at PayPal eBay, responsible for Portfolio and Program management for Customer Facing Products (Merchant Marketplaces, Core Services, Branded Checkout, Consumer Products etc.,), Involved in strategic planning, execution models, budget allocations, delivery oversight and orchestration between various global delivery organizations - product, technology, infrastructure, operations & support organizations Significant contributions with my team of technology project managers towards AUSTRAC compliance adherence, merchant consumer reporting portal & Point of Sale ; web and mobile channel program planning, delivery, with 3rd party stakeholder management & reporting oversight
Systems Engineering Architect, Solutioning & Continuous Process Improvement Lead at IBM
Oct 2007 - Dec 2010
As part of the Leadership team in redefining "Systems Engineering Process, Delivery Excellence & Governance " in IBM. Ensuring deployment of Universal Processes, Methods, Tools and Best Practices across IBM geographies to the client, truly delivering IBM's value as a "Globally Integrated Enterprise"
Global Delivery - Product Engineering & Business Services Lead at Xchanging Technology Services India Private Limited
Dec 2006 - Sep 2007
Xchanging, (currently Xuber) a fast growing international pure-play insurance business processing company. Its unique business proposition being – Enterprise Partnering (EP) approach – “Cost for Profit”.
DGM - Products & Professional Services, PLM Lead & Application Architect at Telesis Global Solutions Ltd
Nov 1997 - Nov 2006
Head of Global Projects, Products & Services Delivery
Software Analyst at Ramco Systems Limited
Jan 1994 - Oct 1997
Learnt the world of ERP product lifecycle - backwards - starting with Implementation, customization, development and design of 20+ integrated enterprise modules
Research Fellow at Lancaster University
Jan 2017 - Present
Research Masters, in Frictionless Intuitive Proximity Engagement and Experience
Systems Engineering and Architecture at Stevens Institute of Technology
Dec 2009 - Dec 2010
MBA at Madurai Kamaraj University
Aug 2001 - Apr 2005
Systems & Micro Finance