Regional VP - Operations at Pomelo Fashion
Bangkok Metropolitan Area, Thailand
Goal driven senior executive with comprehensive operations experience managing multiple business functions simultaneously across a regional environment. Five years’ experience in the e-commerce landscape in South-East Asia, with 2 exits and counting, over a decade of project management experience. Development of performance-based, low-cost solutions through process and infrastructure development including constructive vendor management. Recognized for ability to efficiently bring new projects online and turn around under-performing business functions.
Regional VP - Operations, Pomelo Fashion
Dec 2015 to Present
Currently directing overall operations and P&L management for payments, customer service, fulfilment, logistics, returns and supply chain functions across SEA. Established performance indicators, operating goals, realignment initiatives, productivity improvements, and cost reduction programs that consistently improved operational output, delivery quality and customer satisfaction. Selected achievements - Decreased total cost per order by 50% over the 2016 FY - Increased product gross margin by 25% through 2016 by accessing regional FTA’s - Product managed and implemented an in-house software solution for design, production, merchandising and supply-chain management - Significantly increased all customer quality metrics including, NPS, satisfaction scoring, and response rates