Program Management professional with total 21 years of experience. MSP & Prince 2 Practitioner Certified.
Industries/ sector served are Telecom, FMCG, IT/ITES, BPO Transportation and Utility. Indian Railways, DOT/BSNL, Bharti Telenet, Airtel, JTM, Reliance Telecom & Grameen Phone Limited (Partner Telenor), Bangladesh, Hutch Srilanka) and IT Training Industry.
Established Centre of Excellence, Shared Services units and Transitions- covering Pricing, Ordering, Technical design & delivery and Project management using the BOT ( Build-Operate-Transfer) model.
Have a perfect blend of all flavors of Project Life Cycle i.e. Pre-sale, Business Requirement Analysis, Techno Commercial proposals, Solution Conceptualization, Estimation, Designing, Software Development, , integration, Testing, Implementation and in-life management.
Delivered APAC wide Network & Voice transformation (WAN, LAN ,IPT) covering 60 sites for FMCG giant, using Cost effective remote delivery management model through right mix of on-shore & off shore team composition, Cross functional team management (internal & outsourced) spread across the globe.
Developed and Delivered customized contact center solutions in multi- vendor environment- Contact Centre solution with Mini CRM Suite for Telecom Operators. IVR /CTI product and applications , Softphone ,Web based monitoring & administration, Web Chat, Campaign Generation & Out Dialer , Unified Mailbox, SMS, System Integration with various standard Billing Systems like CABS, TIMS, Kenen, BSCS, DotSoft and with switches like Ericsson, Siemens, Alcatel, Corel etc. The environment includes WINNT/VB/Visual Voice/ Oracle /Java/Dialogic (E1 using R2MFC, ISDN)/CT Connect.
Pragmatic and decisive, qualities enabled by a solid blend of –
o Product and Solution Development
o Strategic Program Delivery
o Management - Service & Operations, Contract & SLA , Third Party Vendor , Cross functional teams
o Consulting ,Pre-sales, Commercials
o Coaching & Mentoring skills
Specialties: Program Development and Management , Shared Services setup, Network & Voice Transformation delivery Management , Remote Delivery management, Product & Solution Development in CTI & CRM domain,Consultancy in the Customer Care domain for Telecom sector, Implemenation & Tech Support Operations , Technical Account Management, Cross Functional Team Leadership