Avaya / LYNC Solution Engineer at Honeywel International
Sep 2012 - Present
v Solution Engineer for Avaya and MS Skype for Business PBXs in APAC region. v Manage, Design and implement contact centre Avaya PBXs in APAC and EMEA regions for Honeywell. v Visited various Honeywell sites in Japan, China, Indonesia, Singapore and Thailand for Microsoft LYNC EV implementation. v Planning for Disaster Recovery & Business Continuity Planning. v Continuous Service Improvement plans in IT for end users. v Supporting and troubleshooting Contact centre applications such as CMS, Interaction Centre, Communication Manager, Desktop Wallboard, AES, NICE and CDR (Call Detail Report) Management and CTI.