v Solution Engineer for Avaya and MS Skype for Business PBXs in APAC region. v Solution Architect for Call Centre Infrastructure. Experienced in call centre design, implementation and support for Avaya & LYNC based technologies. v Have worked as Senior Voice Engineer (Projects & Operations) at India’s leading Contact Centre “Genpact”. v Expert in implementation and management of Avaya CM, CMS, NICE, Aspect Dialler, Microsoft LYNC/Skype for Business etc. v Expert in Data technologies such as QoS, Routing and Switching. Experienced working with different protocols such as TCP/IP, H.323, SIP, QSIG, RTP and RTCP. v Expert in configuring Cisco Routers & Switches. v ITIL V3 Foundation Certified by Honeywell International. v Six Sigma Green Belt trained by Honeywell International. v Experienced in software rollouts, O/S deployments and remote systems management. v Expert in troubleshooting hardware and software issues. v Knowledge of various Internet systems, architectures and platforms. v Visited various Honeywell sites in Japan, China, Indonesia, Singapore and Thailand for Microsoft LYNC EV implementation.
Avaya / LYNC Solution Engineer, Honeywel International
Sep 2012 to Present
v Solution Engineer for Avaya and MS Skype for Business PBXs in APAC region. v Manage, Design and implement contact centre Avaya PBXs in APAC and EMEA regions for Honeywell. v Visited various Honeywell sites in Japan, China, Indonesia, Singapore and Thailand for Microsoft LYNC EV implementation. v Planning for Disaster Recovery & Business Continuity Planning. v Continuous Service Improvement plans in IT for end users. v Supporting and troubleshooting Contact centre applications such as CMS, Interaction Centre, Communication Manager, Desktop Wallboard, AES, NICE and CDR (Call Detail Report) Management and CTI.