Sales Executive at Hyundai Motor India Ltd.
Jul 2016 - Present
Trainee Service Engineer at Mercedes-Benz India Pvt. Ltd.
Dec 2015 - Present
Click to edit position description• Perform hands-on on-site troubleshooting, service and repairs • Provide high level technical support to external customers at their location • Provide on-site training to the customers • Interface with cross functional work teams such as field applications, customer support/services,product management,manufacturing and marketing/sales • Develop Service technical documentation • Create and maintain service information in the company enterprise database. • Timely and professionally handle field service calls and issues arising from the field service visits,triage with field applications scientists as appropriate • Timely complete and submit all required paperwork • Communicate with the customer to ensure satisfaction and implement any necessary corrective actions • Misc. other duties commensurate with the capabilities of a Field Service Engineer
Trainee Service Engineer at Bajaj Auto Ltd
Jun 2014 - Present
·Supervise the periodical servicing of Bikes and Sports Bike of Bajaj in the various service location across Gujarat. ·Maintain and monitor job cards and proper documentation of the service related details. ·Interact with branch service advisors and technicians and ensure timely completion of the assigned jobs. ·Undergo regular training and keep himself updated to all the modern world class vehicles in the country. ·Will act as the pillar of service and an interface between the customers,parts and car sales department. ·Prepare parts requistion and interact with parts department. · Interact with the customers and ensure their satisfaction and increase CSI for the brands and companies. ·Conduct training for the technicians and ensure discipline within the shop floor. ·Monitor PDI and quick service concepts. ·Will act as the administrative head of the service department in the different branch location, ·Organise customer meets and free service campaigns.
Student at Gujarat Technological Univesity
Jul 2011 - Present