Lead - Voice of Customer Analytics at American Express
May 2014 - Present
Working in Voice of Customer Analytics wing of American Express. Responsible for Business Analytics, Statistical modeling, Text Mining/Analytics, Data Mining & Predictive Modeling.
Senior Software Engineer - Business Analytics, Predictive Modeling and Data Mining at Trantor
Jan 2014 - Dec 2013
Worked as a Business Analytics, Predictive Modeling & Data Mining Consultant for one of the largest SMB lender in the USA.
Freelancer Trainer / Visiting Guest Faculty at IIM-Ranchi
Apr 2013 - Jan 2014
Worked as a visiting faculty at Indian Institute of Management (IIM) – Ranchi, tought Applied Business Analytics & Data Mining using SAS Base, SAS Enterprise Guide and SAS Enterprise Miner, also given online and face-to-face trainings on Applied Business Analytics using SAS Base, SAS Enterprise Guide, Excel & Data Mining using SAS Enterprise Miner/SPSS ClementineModeler to Business Analytics aspirants.
Business Analytics Consultant at PYRAMID IT CONSULTING PVT. LTD. / Accenture Management Consulting
Oct 2012 - Apr 2013
Worked on a Govt. project headed by National Skill Development Corporation under Ministry of HRD. Job Responsibilities: I was responsible for identifying the solution of the business problems using statistical techniques and analytics. I carried out various statistical analysis & samplings on pan India data using SAS & Excel, analyzed monthly survey data, data preprocessing, missing value & outlier analysis, data visualizations, performance dashboard & scorecards.
Manager at M. K. Enterprises (Meerut)
Sep 2011 - Oct 2012
Handled sales and marketing team of 10 people. Resources management & allocation, Client interaction Implemented Six Sigma and Lean for production improvement, cost reduction, revenue increase, improve productivity and quality improvement. Created daily MIS and miscellaneous reporting.
Business Analyst at Bank of America
Dec 2006 - Sep 2011
Job Responsibilities: I was responsible for assisting the line of business in business analytics, statistical analysis,descriptive & predictive modeling, SAS programing, VBA programing, MIS & reporting, created various Weekly/Monthly/Quarterly reports from heterogeneous data sources. Carried out various descriptive and inferential statistical analyses, missing value imputation, outlier analysis and exploratory data analysis using SAS, SPSS & Excel. Delivered ad-hoc reporting on SAS & Excel. Streamlined reporting process by automation of reports using VBA, SQL and SAS/Macro to build efficiency. Took great care of accuracy and timeliness of reports. Identified opportunities for improvement and drive changes independently. Created various presentations for the Management to help them in their decision- making & strategy. Created Excel based dynamic dashboards & scorecards templates for different metrics & KPIs for Monthly, Quarterly & Yearly Reviews.
Executive Program in Business Analytics, Data Mining and Big Data at IIM - Ranchi
Dec 2013 - Dec 2014