Anupam Sharma

Senior Manager (After Sales)

New Delhi Area, India

Summary
Sales and Marketing Trends Production Technology Aftersales Continuous Process Improvement Plant Commissioning Customer Service Management Automobile Industrial Engineering Ergonomics Customer Support
B.E. Mechanical + PGDBA with 14 Yrs. in Automobile Exp. (After Sales)

I am a Mechanical Engineer with 14 years of Experience in Customer Service & Support, Dealer Development, Maintenance in the Automobile Industry.

1) Experienced in operation, analysis and troubleshooting of various Electronically Controlled CNG engine, Multiplexing wiring, Automatic Transmission
2) Experienced in customer support, dealer development, managing and resolving technical, administrative and financial issues with Dealers and Government Agency / Department.
3) Failure and repair analysis of warranty repairs and processing (adjudication) of warranty claims.
4) Experienced in development, deployment and monitoring of Fleet Management System, Processes and Management Information Systems (MIS).
5) Business coordination for SAP Fleet Management / Plant Maintenance (PM) module implementation.
6) Maintenance of Robots & other equipments
7) Erection & Commissioning of New Setup
8) Procurement of New Machines & Line Balancing w.r.t. Layout
9) New Layout Proposals for improving Efficiency
10) Hand on experience on Improvement techniques like Kaizen, Poka Yoke etc..
Experience

Senior Manager, Customer Service (After Sales) at Tata Motors

Sep 2007 - Present

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