Ankit Narsaria

Senior Product Manager | E-commerce , Payment Industry & IT

Mumbai, Maharashtra, India

VOONIK - Every Woman's Personal Stylist

400 /30mins

Short Biography

I did my PGDM in General Management from IIM Shillong and B.Tech in Information Technology from West Bengal University of Technology. I am inquisitive in nature and things that interest me are plenty; I work hard for them because I like exploring new domains. I know that if I can learn them, I can innovate and make them better. Understanding the existing business, process & operations; meeting client expectations, communicating with the clients to understand change risks; adding value to client business by optimizing solutions and to the organization by achieving targets & streamlining processes is what I have achieved in my work experience. Apart from these, in my curriculum, I am an achiever, ranked in School and College, filed patent on Hybrid Cars, published research papers and won several competitions which resulted in an all-round development and the ability to comprehend and understand situations outside the classroom.

Experience

Senior Product Manager, VOONIK - Every Woman's Personal Stylist

Aug 2016 to Present

Product Owner from Cart to delivery Identified customer pain - points during checkout flow - Increased conversion by 5% Built system from scratch - Load Allocation b/w couriers, one step checkout, Quality system in Warehouse, One Ship system Performed integration with multiple payment gateways, Wallet providers & Banks like PayU, PayTM to get best success rates Worked closely with Engineering, Marketing team, finance & design to ensure business continuity and meeting the daily/monthly targets Enabled processes for RTO (reduction of customer rejection by 25%) and order processing (30% faster Order to delivery) internally Reduced cancellation by 33% by targeting the individual customer cancellation reasons - made changes to customer flow & communication, faster processing of order Negotiated with more than 10 courier partners and streamlined the NDR processes with them Customer profiling to identify the fraud/risk customers thus increasing the NMV by 10%

Account Manager, Wipro Technologies

May 2015 to Dec 2015

1) Understanding the IT Infrastructure of the client and providing solutions based on networking and communications space 2) Hunting Opportunities, Understanding Requirements, Handling Negotiations and coordinating with teams to complete Sale Cycle 3) Converted Greenfield accounts – established new relationship & penetrated Brownfield accounts - identified business opportunities 4) Coordinating with large product OEMs: Juniper, Avaya, HP, Polycom to understand portfolio & get product pricing & margin benefits 5) Understanding product mix to achieve Product & Services OB on a Quarterly Basis by systematic positioning of the product

Junior Product Specialist, Cognizant Technology Solutions

Aug 2011 to Mar 2013

Played a role of Functional Business Analyst where my responsibilities were understanding the business requirements of the project, creation of process flows, functional requirement document and user stories Involved in end to end implementation project which deals with black box testing in Annuity domain

Education

PGDM, Indian Institute of Management Shillong

May 2013 to Mar 2015

Computer Science, West Bengal University of Technology

Jul 2007 to May 2011

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