Anil Kumar Biswal

Team Leader with Expeditors International India Pvt Ltd

Gurugram, Haryana, India

Customer Retention & Loyalty Freight Transportation Logistical Planning Compliance Vendor Management
A dynamic professional with 8 years of rich experience in the Operations and administration of Logistics, Process Management, Logistics Operations, India Export/Import, Customs & Trade Compliance & Vendor Management. Worked in the areas of Account Management, Operation Process Improvements, Training, Supply Chain Security, Trade Compliance. Worked on various roles like Export & Import Operations, Business Process Management, Trade & Customs Compliance, and Customer Retention & Development Management. Currently working with Expeditors International in Gurgaon as Team Leader and supporting Global Business Operations.

Objective: To learn more with every endeavor I undertake and put best of my abilities towards cohesive growth of self and the organization I work for.

Job Specific: Want to use my years of experience in Operations, Product, Quality, Compliance and Account Management to further progress with more efficiency, effectiveness and higher exposure in order to perform better with every coming years and build a long term career.

Team Lead at Expeditors

Jun 2017 - Present

• Preparing SOPs & guidelines for managing shipments and transition of new accounts • Devising plans for US East Coast and West Coast CONSOL boxes on a weekly basis • Overseeing exception through dashboard, workflow also highlighting them at different stages in the shipment cycle and documenting expectation • Responsible for transitioning, stabilizing key performance indicator for new account customers • Identifying new opportunities for retaining and growing current & existing accounts for business development • Administering activities related to receiving of cargo at our container freight station and warehouse • Liaising with overseas offices, trucking companies, shipping lines, CHA, etc. for shipping operations • Negotiating brokerage with shipping lines & agents and maintaining proper credit in CONCOR - PDA • Managing account receivables& credit status of customers • Organizing daily meetings within the department to monitor shipment status, pending system updates and manifests • Handling filing of ISF, AMS & ENS • Support on Customs Compliance such as CTH Verification, Valuation, Duty Applicability & Notification • Support on Trade Compliance requirement such as Sanction & Embargoes, Anti-Boycott, Anti-Trust & Competition, Denied Party, Prohibited and Restricted Commodities etc. • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. • Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Senior Executive at Seaways Shipping and Logistics Limited

Dec 2016 - Dec 2016

 Monitoring FCLs, LCLs & AIR shipments  Maintaining database of clients and shipment orders  Liaising with transport companies, interstate and international  Invoicing and costing on occasion  Carry out administration duties and necessary paperwork relating to all inbound and out bound shipments  Online submission of data to customs & carriers  Monitoring shipments on daily basis  Ensure proper flow of information to customers, agents, vendors etc.

Deputy Manager-Operations at Balmer Lawrie & Co. Ltd

Oct 2012 - May 2017

Key Result Areas:  Supervised LCLs, FCLs & Air transport activities and manually created shipments, assigned carriers and dispatched shipments.  Experience in Customs /DGFT/STPI/SEZ/EOU compliance.  SOP preparation for smooth execution of shipment and resolved problems for customers, warehouses and carrier  Coordinated domestic & international biological/dangerous goods shipments in accordance with all applicable company policies, governmental laws and regulations  Liaised with vendors/customers accordingly to ensure cold chain compliance, including after-hours deliveries or late shipments  Playing a key role in the policy matters for augmenting capacities for Balmer Lawrie and venturing into new projects related to the SBU and Brand Management  Prepared MIS Reports and contributed to process, efficiency improvement and technological enhancement projects  Negotiating Freight Rates with outside providers to minimize costs to the company as well as the customers  Well versed with handling Military Shipments & routing specialist of military and government shipment  Operated speedy resolution of queries & grievances to maximize client satisfaction and maintained excellent relations with clients for retaining them to generate avenues for additional business. Significant Accomplishments:  Handled end to end supply chain activity for Ministry of Defense projects  One of the key member in new Logistics Software Implementation  Reduced transportation costs by finalizing contracts with primary carriers that resulted in reduced freight costs on domestic and routes

Customer Service Executive at Expeditors International India Pvt. Ltd

May 2011 - Sep 2012

 Operated speedy resolution of queries & grievances to maximize client satisfaction and maintained excellent relations with clients for retaining them to generate avenues for additional business.  Experience in handling Pharma & other sensitive movements by both air & Sea  Preparation of RFQ & submission the same to client  Periodically review with client on service quality  Create booking with liners & submission of Shipping Instructions to the respective carrier  Release of Bills of lading and update shipment status information  Sending pre-alerts and alerts to stations, agents and customers  Invoicing to customers/agents/stations  Resolved problems for customers, warehouses and carriers  Ensure compliance of documentation required for all international moves, including commercial invoices, special customs paperwork, etc.  Ensure the proper flow of electronic and other communications to/from affiliates, customs brokers and clients.  Ensure all transportation arrangements are made according to the SOP  Maintain/submit special logs, reports and records as requested, including a Monthly Management Updates


MBA at Faculty of Management Studies

Jun 2017 - Present

Strategy & Finance

Certified Associate in Project Management at Project Management Institute

Jun 2016 - Nov 2016

IATA Cargo Diploma at IATA

Mar 2012 - Jul 2012

Post Graduate Diploma in Management at Institute of Management Bhubaneswar

Jun 2007 - Apr 2009

Bachelor of Science at Dhenkanal Autonomous College

Jun 2004 - Apr 2007

Aurobindo Pharma
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