Mechanical Engineer ,MBA , PMP and Prince2 Practitioner with 14 years of experience ( 13 years experience in the BPO/outsourcing industry) in Transition and Solution Design. Successfully transitioned over 2000 FTE across various functions (AP, AR, GL, Sourcing and Procurement, Order Management, Helpdesk , Customer service etc) for large multinational clients in UK ,US, Europe and APAC. Demonstrated expertise in handling large, complex , multi-location and multi-geo transitions for global corporations.
General Manager Migrations, Maersk Global Service Centres
Mar 2012 to Present
1) Responsible for managing Customer Service migrations/transitions 2) Successfully migrated customer service tasks from Black Sea, UAE, Bangladesh, Thailand, UK, Belgium, Egypt and South Africa 3) Established project management and migration best practices