Akiba

Entrepreneur & Investor

Mumbai, Maharashtra, India

Summary
Funding Management Startup Consultancy Quality Analysis Workforce Training Mentorship Financial Advisory
Current:

- Founder & Director @VentureInfluencer independently spearheading the company offering revolutionary business service for startups. 


Previous Assignments:

- A senior Training & Development professional proficient in running successful method-oriented teams & taking initiatives for business excellence through process improvement.



Skills:

Instructional design, Six Sigma – Green Belt and NCFM Certified professional with experience in: 

~ Training & Development

~ Quality Assurance

~ Team Management

~ Customer Service



My Core Competencies are:



Deploying a Training & Quality Framework to achieve KRA’s in customer service, sales and finance & accounting programs outsourced by Fortune 500 companies across Banking & Financial services, Insurance, Asset Management, Social Media, Telecom, Healthcare, Education & Manufacturing Sector



Achieving business goals by identifying training needs (TNA) & conducting competency mapping exercises using Adult learning principles; ADDIE methodology, implementing enterprise wide training calendars & measuring training effectiveness using a structured approach



Leading Six Sigma projects to reduce cost, identify & eliminate process gaps, integrate processes, improve performance & generate continuous streams of revenue across all customer touch points using the DMAIC approach



Developing effective training content and modules using traditional & e-learning methods; driving technology enabled solutions for On Job Training (OJT) aids, Knowledge base (KB), Learning Management Systems (LMS) & Training Simulators



Strategically mapping Training effectiveness by conducting post training assessments and correlating performance with key business drivers such as C-sat, First Call Resolution (FCR) Qualification %, Sales Conversion & Quality scores



Implementing Quality methodologies like: Transaction monitoring (TM), 360° Process Audits, Gauge R&R and strategic quality tools such as Pareto Analysis, Management by Facts, Cause & Effect analysis, Control charts, Histograms, Stratification Analysis and Scatter diagrams to identify areas of improvement and improve performance.
Services
Startup Lifecycle Management Services

Business Setup & Support Services, Virtual Incubator, Partnerships

About Us
Akiba Abraham

Founder & Director

Experience

Director at Venture Influencer

Nov 2017 - Present

Founder & Director of Venture Influencer, a full service startup lifecycle management company.

Manager - Training & Quality at Aditya Birla Group

Mar 2006 - Dec 2014

Manager at Aditya Birla Group's Financial Services businesses spearheading Training & Quality in customer service & sales departments for contact center & branches across Insurance, Asset management, wealth management and brokerage lines of businesses.

Education

Six Sigma at Aditya Birla Group

Dec 2011 - Dec 2014

Certified Personal Financial Advisor at NISM

Dec 2005 - Nov 2011

Mutual Fund Distributor at NISM

Mar 2005 - Present

User Testimonials
Sumeet

It was a thought-provoking experience. Akiba Sir's question really gonna help me in charting new growth trajectory. Wish to have a more fruitful consultation with him in near future. Thanks, TapChief & Akiba Sir. :-) :-)

Contact
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