Akiba Abraham

Entrepreneur & Investor

Mumbai, Maharashtra, India

Morpheus Human Consulting

0 /30mins

Short Biography

A senior Training & Development professional proficient in running successful method-oriented teams & taking initiatives for business excellence through process improvement. Instructional design, Six Sigma – Green Belt and NCFM Certified professional with experience in: ~ Training & Development ~ Quality Assurance ~ Team Management ~ Customer Service My Core Competencies are: Deploying a Training & Quality Framework to achieve KRA’s in customer service, sales and finance & accounting programs outsourced by Fortune 500 companies across Banking & Financial services, Insurance, Asset Management, Social Media, Telecom, Healthcare, Education & Manufacturing Sector Achieving business goals by identifying training needs (TNA) & conducting competency mapping exercises using Adult learning principles; ADDIE methodology, implementing enterprise wide training calendars & measuring training effectiveness using a structured approach Leading Six Sigma projects to reduce cost, identify & eliminate process gaps, integrate processes, improve performance & generate continuous streams of revenue across all customer touch points using the DMAIC approach Developing effective training content and modules using traditional & e-learning methods; driving technology enabled solutions for On Job Training (OJT) aids, Knowledge base (KB), Learning Management Systems (LMS) & Training Simulators Strategically mapping Training effectiveness by conducting post training assessments and correlating performance with key business drivers such as C-sat, First Call Resolution (FCR) Qualification %, Sales Conversion & Quality scores Implementing Quality methodologies like: Transaction monitoring (TM), 360° Process Audits, Gauge R&R and strategic quality tools such as Pareto Analysis, Management by Facts, Cause & Effect analysis, Control charts, Histograms, Stratification Analysis and Scatter diagrams to identify areas of improvement and improve performance

Experience

Partner, Morpheus Human Consulting

May 2015 to Present

Partner, Morpheus Human Consulting

May 2015 to Present

Consumer reviews

Sumeet

It was a thought-provoking experience. Akiba Sir's question really gonna help me in charting new growth trajectory. Wish to have a more fruitful consultation with him in near future. Thanks, TapChief & Akiba Sir. :-) :-)

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