Amit Garg

Head of Analytics at CustomersFirst Now

Bengaluru Area, India

Summary
Consulting and Analytics Careers Analytical Abilities Stratagic Leadership Data Science and its Management Social Media, Quantitative Research, Statistical Tools, Livelihood Expert Predictive Modeling Predictive Analytics Data Science

Over 13 years of corporate experience with 8+ years in creating analytical solutions, delivering insights leveraging Descriptive, Predictive and Prescriptive analytics, providing thought leadership in digital space and assisting sales and business development.

Experience into execution and managing delivery for analytics projects, owning solution designs and actively contributing in business development for new business and existing clients.

Key responsibilities include;
• Building a team of high performance Data analysts, Data scientists and research analysts
• Delivering industry specific analytics solutions to Fortune 500 clients
• Expertise in driving projects that improves customer experience (CX)
• Building customer journey maps, identifying top pain points and prioritization of touchpoints
• Descriptive, Predictive and Prescriptive Analytics, Optimization Analytics, Visualization, Text Mining, Social Network Analysis etc.
• Working on analytics tools e.g. SPSS, R, SAS, Tableau, MS Visio, MS Excel, KNIME, Solver
• Experience in Insurance, Telecom, Retail, Manufacturing and Healthcare industries for multiple geographies
• Project & people management spread across geographies; Managing Stakeholders’ expectations and Liaison with Business users
• Data science training at all levels within company
• Behavioral Skills: Critical thinking, Problem-solving, Analytical skills, Conflict handling, team player.

Communication skills:
Articulate and effective in working with individuals of different backgrounds and temperaments. Exceptional command of the English language with strong written and transcription skills

Professional Certification:
SAS; SAS Certified Predictive Modeler using Enterprise Miner 7
Insurance Institute of America (IIA)/AICPCU; Certificate in General Insurance, AINS

Specialties: Data driven decision making, Predictive & Prescriptive modeling, Analytics, Data visualization, Customer journey mapping, Improving Customer Experience (CX)

Experience

Leader - Data science at CustomersFirst Now

Mar 2015 - Present

Involved into execution and managing delivery for analytics projects, owning analytics solution and contributing in business development for new businesses and existing clients. Key responsibilities include; • Building a team of high performance Data analysts, Data scientists and research analysts • Delivering industry specific analytics solutions to Fortune 500 clients • Expertise in driving projects that improves customer experience (CX) • Using analytics to analyze customer journey maps, identifying top pain points and prioritization of touchpoints • Descriptive, Predictive and Prescriptive Analytics solutions

Manager - Analytics at Cognizant Technology Services

Dec 2014 - Jan 2015

Data Scientist at Accenture

Jan 2010 - Jan 2015

Business Analyst at HCL Technologies

Mar 2008 - Jan 2010

Business Analyst at Computer Sciences Corporation

Jun 2005 - Feb 2008

Education

Business Analytics and Intelligence, Predictive modeling at Indian Institute of Management, Bangalore

May 2013 - May 2014

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