Vandana Kaku

Customer Engagement Manager with focus on Voice of Customer

Jaipur, Rajasthan, India

Summary
Psychology Marketing
• Focused, persistent & performance driven peer influencer with over 15 years of post qualification customer service & sales operations, customer engagement, new business and ecommerce experience
• Well-developed listening skills, organizational, time, project and account management skills
• Sharp, innovative thinker with the ability to excel at multiple tasks simultaneously
• High energy, motivated individual with an ability to thrive in fast-paced environments, easily adapting to rapidly changing priorities
• Compelling track record of working extensively with cross-cultural teams and clients across
Europe and North America

Strengths: Purposeful communication, prioritizing & planning, ability to proactively identify, gauge and respond to potential problems, a disciplined approach towards self-learning & development that make me a quick learner.

Experience

Customer Engagement Manager at Jaipur Rugs

Sep 2016 - Present

• Maintain and develop a long-term good relationship with new and existing customers. • Grow sales and sustain long-term profitability. • Advocate customer requirements and expectations • Be primary point of contact for a named Customer base to own and manage business & service issues. • Develop, utilize and share best practices around customer relations and account management.

image/svg+xml
Push pixels...
Shovel coal into server...
Create mockups...
Defend the wall...
Draft storyboard...
Disrupt an industry...
Achieve profitability...
Become a unicorn...
Become Batman...