Sidhartha S Guru

Product Manager - User Experience at Flipkart

Bengaluru, Karnataka, India

Summary
Service Operations Roadmap User Growth Competitive Strategies User-centered Design Growth Hacking User Experience
Product Manager with an overall 6+ years of experience across technology domains with a strong understanding of technology, business and operations. Built scalable tech platforms as well as horizontal products spanning all aspects of doing business.

Currently owning UI and entire user experience for one of Flipkart’s mobile site and building a large scale product collaborating with over 22 platforms. Productised Flipkart’s after sales services company – Jeeves – using technology to drive scale, efficiency and profitability, replacing legacy monolithic systems with modular scalable platforms. Prior to that at DRDO, developed technology intensive measurement systems to predict and prevent structural failures in aircraft engines and ensured successful engine tests in India and Russia

MBA from IIM Bangalore, major in strategy, and B. Tech from NIT, Surat in electronics engineering. Avid traveller, instrumentalist and a passionate photographer.

Specialities: E-commerce, mobile applications, PWA, user experience, user growth, supply chain, after-sales services, Value Added Services, CRM, service delivery, operations
Experience

Product Manager - User Experience at Flipkart

Jul 2017 - Present

Owning one of Flipkart's progressive web apps on mobile and desktop. Building an entirely new business line collaborating with over 22 product teams. Owning UI & entire buying funnel end to end of this new business line. Received "Mission Impossible Award" for independently delivering a large horizontal product collaborating with ~12 vertical product teams

Product Manager - Post Purchase Experience at Flipkart

May 2016 - Present

Product Manager at Jeeves, a Flipkart company and the market leader in after sales services. 1. Redesigned the company's website to effectively convey its value proposition, facilitate transactions at scale and improve customer experience with after sales 2. Developed the VAS offerings - market research, product features, pricing, launch across channels, marketing and service delivery and managing entire flow through tech 3. Built scalable tech products and optimised ops processes to enable a delightful customer service & boost operational efficiency 4. Worked closely with the CEO defining the growth strategy and its execution 5. Built a reporting framework to communicate key service, revenue and quality metrics and breaches to various stakeholders across the org

Education

MBA at IIM Bangalore

Apr 2014 - Feb 2016

Major in Finance & Strategy; ranked in top 8%ile

B.Tech, Electronics Engg. at NIT Surat

May 2005 - May 2009

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