Associate IT Consultant & Chinese Language Analyst at ITC Infotech
Feb 2013 - Present
Work as a Language Analyst. To help the Chinese Customers in providing best support system. Respond to trouble tickets via phone and email in a timely manner. Determine the scope of the trouble ticket and the responsible department. Research and resolve technical trouble tickets. Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep impact minimal. Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures. Establish and maintain a professional relationship with customers, team members and department contacts. Cooperate with team members to provide the best customer experience possible. Provide quality customer service that exceeds customer expectations. Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided.