Mukund Veeraraghavan

Senior IT Consulting Professional

Bangalore, Karnataka, India

Summary
Strategy & Operations Process Re-engineering CEM Telecom BSS OSS
• Close to 24 years of experience in Telecom/IT with key focus on OSS, EMS and NMS, with deep domain experience in Telecom & IT domain.
• Currently leading a team of System analysts /Sr. SMEs, managing AGILE requirement analysis for Ericsson’s NMS product in Wipro Technologies
• Managed Global Presales for Telecom and Network Services Vertical.
• Thought leader showcasing in multiple forums like Mobile World Congress and TMFORUM workgroups.
• Demonstrated P&L responsibility for over 3 years in a mid-size BSS organization. Created managed services SBU for BSS operations. Created Customer base in MEA region and ran operations for three years for large MEA customers. Managed key financial parameters like EBIDTA, OM/GM and profitability.
• Have Setup Offshore development/Product centres, lead Global large delivery for Tier 1, Telecom service providers and software product organizations
• Have actively lead in Product life cycle value chain creation, from concept to design & development to deployment in EMS/NMS area.
• Have lead Solution Architecture for Presales and Delivery function, starting from requirement gathering, Solution designing, partner management, designing BOM/BOQ and implementation support.
• Led innovatively in Business Process and quality process re-engineering with key focus on customer requirements, organizational goals and delivery quality excellence.
Experience

Head - presales & practice -OSS area, service management and CEM focus. LBA for automation project at Wipro Technologies

Nov 2010 - Present

worked as head presales and practice for OSS area in network services practice. had successful engagement with mea and Europe customers. thought leadership thru whitepapers and international forums mwc and tmf. built strategic partnerships with product vendors for practice portfolio growth . I am currently handling lead business analyst role for equipment vendor project in nms and process automation projects

Head - presales & practice -OSS area, service management and CEM focus. LBA for automation project at Wipro Technologies

Nov 2010 - Present

worked as head presales and practice for OSS area in network services practice. had successful engagement with mea and Europe customers. thought leadership thru whitepapers and international forums mwc and tmf. built strategic partnerships with product vendors for practice portfolio growth . I am currently handling lead business analyst role for equipment vendor project in nms and process automation projects

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