Head of Sales, Marketing and CRM at Mantri Primus Lifespaces Pvt Ltd
Oct 2017 - Present
• Manage duties related to Sales, CRM & Marketing for multiple residential projects. • Accountable for the overall delivery of Key Performance Indicators; assist in annual budget planning process and monitoring. • Draft strategies & activities for new launches & responsible for the development of marketing plans in order to gain positive results. • Define plans, policies & strategies for greater operational effectiveness & manpower deployment. • Develop and introduce innovative ideas in order to remain on top despite tough market conditions. • Efficiently identify & network with financially strong and reliable channel partners resulting in deeper market penetration. • Develop plans which deliver growth by identifying key clients, key targets, and key activities which will drive focus on revenue generation. • Develop strategies to achieve the estimated average sales price of multiple residential projects. Auditing on a quarterly basis and implementation of requisite corrective measures. • Monitor qualitative & quantitative research, interactive marketing, creative development, media planning & buying, database creation/direct marketing, public relations & marketing promotions. • Develop and implement the annual marketing plans to ensure consistent sales. • Key decision maker for planning and executing marketing and sales activities in USA, UK and Singapore. • Work on planning & execution of possession and ensure smooth handing over of the project over to property solutions. • Offer a professional interface between customer and the various departments of the organization for achieving highest level of customer satisfaction. • Assess customer feedback, evaluate areas of improvement and map quality standards for various operational areas ensuring high quality customer experience.
Masters in business administration at Indiana University
Dec 2006 - Dec 2007