- Program and Project Management of CRM initiatives for clients
- Collaborating with business and technology stakeholder groups to Analyze information needs and functional requirements. Interpretation of business needs and translating them into application and operational requirements
- Acting as a liaison between the Service, sales business units, Product and technology teams and other support teams.
Specialties: CRM Consulting, Business and Strategy Consulting, CRM implementation including Business Process reviews, documentation, System Setup & Configuration, Salesforce.com Roadmap and Strategy, Pre Sales, Requirement Analysis, Product Mapping with Business Requirements, Marketing Presentations, Channel/Partner Management, Initiating Campaigns, Scenario Analysis, Account Management