Director - Customer Service at Amazon

Hyderabad, Telangana, India


2500 /30mins

Short Biography

* International career in Business Transformation, Service Delivery/Operations, Project Management, Strategic Planning, Business Development and Relationship/Account Management. * Proven success in leading large global teams, across multiple cultures and in a matrix structure, for delivering transformational change & service excellence. * Strong track record of delivering strong business results, building/managing relationship with senior executive stakeholders in a complex and dynamic environment. * Guest Speaker in International Conference on Credit & Risk Management. Specialties: Driving customer service excellence, AML/KYC Operations, Leading Transformation Projects, Strategic Planning, Business Development and Relationship/Account Management


Director - Customer Service, Amazon

May 2017 to Present

Customer Service leader with Earth's most customer centric organisation!

Global Head - Banking Operations, HSBC

Sep 2001 to Apr 2017

Manager Operations, E Funds International

May 2000 to Sep 2001

Head - Credit & Risk Management, Spice Telecom

May 1997 to May 2000


MBA, Amity Business School

May 1995 to May 1997

Push pixels...
Shovel coal into server...
Create mockups...
Defend the wall...
Draft storyboard...
Disrupt an industry...
Achieve profitability...
Become a unicorn...
Become Batman...