Director - Customer Service at Amazon

Hyderabad, Telangana, India

Business Plan Business Excellence Operating Models HR Analytics Operational Strategy Leading Projects Operational Risk Leading Organization Peer-to-peer Lead Development Transformational Leadership Operational Execution Customer Advocacy Customer Focus Leading Change Operational Planning Operational Efficiency Commercials People Development Operational Excellence People Management Virtual Teams Analytics Leadership
* International career in Business Transformation, Service Delivery/Operations, Project Management, Strategic Planning, Business Development and Relationship/Account Management.
* Proven success in leading large global teams, across multiple cultures and in a matrix structure, for delivering transformational change & service excellence.
* Strong track record of delivering strong business results, building/managing relationship with senior executive stakeholders in a complex and dynamic environment.
* Guest Speaker in International Conference on Credit & Risk Management.

Specialties: Driving customer service excellence, AML/KYC Operations, Leading Transformation Projects, Strategic Planning, Business Development and Relationship/Account Management

Director - Customer Service at Amazon

May 2017 - Present

Customer Service leader with Earth's most customer centric organisation!

Global Head - Banking Operations at HSBC

Sep 2001 - Apr 2017

Manager Operations at E Funds International

May 2000 - Sep 2001

Head - Credit & Risk Management at Spice Telecom

May 1997 - May 2000


MBA at Amity Business School

May 1995 - May 1997

Push pixels...
Shovel coal into server...
Create mockups...
Defend the wall...
Draft storyboard...
Disrupt an industry...
Achieve profitability...
Become a unicorn...
Become Batman...