Aalok Dixit

Delivery Manager - IT Infra Manage Service

Pune, Maharashtra, India

Summary
Career Counselling and Resume Feedback Oracle Service Cloud Strategy & Operations Operating Models Program Delivery Management Mindfulness Meditation Database Administration Yoga
15 years of (IT) information technology experience, most of the years spend in Database and System Administration experience in Oracle, Linux, Unix and Windows favors.

Recently Completed International Certificate in Global Business Leadership with A+ grade (97%).(2015)

Core experience in Managing IT Infra Service Delivery for 24/7 Operations for L1 to L3 include E2E Server Management, Database Management and Administration and Service level Management etc. Build high performance operations team to bring excellent in BAU infra operations using diverse groups at all levels of the organization.

A leader work with integrity and empathy. In-depth experience and a proven track record of success building high-performing teams and leading Transition and Stabilization of Operations to create practical, reliable and stable, state-of-the-art business support for Service Delivery & Operations in infra Managed Services in fast-paced, high-volume on mission-critical environments.

Total 16 years of employment, first three years as Internship in finance, accounting, Electronic Data Processing (EDP) as an auditor.

Areas of expertise demonstrated includes:
Infra Project Transition and Stabilization Of Operations for Contracted Service Levels
Process Leadership Skills in IT Infra (Managed Services) in ITIL Framework such as Incident, Problem,Change, Configuration, Release Management.
Technical Leadership skills as Database Administration/Architect, IT Infrastructure System Administration etc..
IT Operational Leadership skills to run infra manage service operations E2E.
IT Competency management skill as drive CoE initiatives, DBA/Infra Practice management
Specialties: Core Technical Expertise in Database administration in clustered and non-clustered environment. Oracle Certified Professional on Oracle 8i / 9i . ITIL V3 certified Professional.
Experience

Delivery Manager at Tech Mahindra Ltd.

Dec 2013 - Present

Infra IT Operations Manager (Service Delivery) at Tech Mahindra Ltd.

Apr 2009 - Present

Operations Manager for Infrastructure Manage Services (Driving of Hosting, Database, Work Place, Network Support E2E)

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